Amica Insurance Wins Top Spot in New England
After polling over 38,000 auto insurance customers, J.D. Power awarded Amica Insurance “Highest in Customer Satisfaction Among Auto Insurers in the New England Region” in the J.D. Power 2021 U.S. Auto Insurance StudySM.
This marks the ninth consecutive year in New England and the 22nd year in a row that J.D. Power has recognized Amica for highest customer satisfaction with auto insurers. Additionally, Amica’s score of 867 (on a 1,000-point scale) was 39 points higher than the regional average.
“This distinguished recognition is the result of our commitment to providing top-notch experiences,” said Robert A. DiMuccio, chairman, president and CEO of Amica. “I’m thankful to all of our employees who’ve worked so hard during these challenging times to make our customers the top priority. Their dedication has been unwavering.”
The study examines customer satisfaction in five factors: billing process and policy information, claims, interaction, policy offerings and price.
(Amica Mutual received the highest score in the New England region in the J.D. Power 2021 U.S. Auto Insurance Study of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards.)
About Amica Insurance
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, Amica also offers home, life, marine and umbrella insurance, as well as annuities.
Founded on principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country. Visit Amica.com.