After polling over 38,000 auto insurance customers, J.D. Power awarded Amica Insurance “Highest in Customer Satisfaction Among Auto Insurers in the New England Region” in the J.D. Power 2021 U.S. Auto Insurance StudySM.
This marks the ninth consecutive year in New England and the 22nd year in a row that J.D. Power has recognized Amica for highest customer satisfaction with auto insurers. Additionally, Amica’s score of 867 (on a 1,000-point scale) was 39 points higher than the regional average.
“This distinguished recognition is the result of our commitment to providing top-notch experiences,” said Robert A. DiMuccio, chairman, president and CEO of Amica. “I’m thankful to all of our employees who’ve worked so hard during these challenging times to make our customers the top priority. Their dedication has been unwavering.”
The study examines customer satisfaction in five factors: billing process and policy information, claims, interaction, policy offerings and price.
(Amica Mutual received the highest score in the New England region in the J.D. Power 2021 U.S. Auto Insurance Study of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards.)