Amica #1 in Customer Satisfaction Among Auto Insurers in the New England Region
For the third year in a row, Amica Insurance has earned the top spot in the New England region, in the JD Power 2026 U.S. Auto Insurance StudySM. Amica’s score of 702 (on a 1,000-point scale) was 40 points higher than the nearest competitor.
Amica also placed first in six of the study dimensions: trust, people, ease of doing business, product/coverage offerings, problem resolution, and digital channels. Amica has now earned first place in the New England region 13 times in the past 14 years. For more information, click here.
Ted Shallcross, president and CEO of Amica, said “Earning the highest marks for trust makes this recognition particularly meaningful. It reflects the continued hard work of our employees to deliver the excellent service and the confidence our policyholders place in us.”
Amica received the highest score in the New England region in the JD Power 2013-2022 and 2024-2026 U.S. Auto Insurance Studies of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards. for more details.
About Amica Insurance
Founded in 1907, Amica Mutual Insurance Company is headquartered in Lincoln, Rhode Island, and is the oldest mutual automobile insurer in the United States, offering auto, home, life and umbrella insurance policies nationwide. With $5.9 billion in assets and over 3,500 employees, Amica creates peace of mind and builds enduring relationships with its customers across the country, protecting what’s most important to them.
Amica’s award-winning customer service is rooted in empathy and compassion. The company has been recognized with more than 65 J.D. Power awards, including #1 rankings in customer satisfaction among homeowners and rental insurance providers in 2025. Amica has also been named one of America’s Best Insurance Companies by Forbes for five consecutive years and holds an A+ rating for financial stability from AM Best.
Learn more at Amica.com.