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Claims live chat

Our representatives are available to help:

Weekdays: 8 a.m. - midnight ET
Saturdays: 10 a.m. - 5:30 p.m. ET

Customer service live chat

Our representatives are available to help:

Weekdays: 6 a.m. - midnight ET
Weekends: 7 a.m. - midnight ET

Chat with a live representative through AVA, the Amica Virtual Assistant.

Phone

We know that sometimes it's easiest to solve problems or to have your questions answered over the phone. Our award-winning representatives are ready to help.

Customer service

Auto, home, marine and umbrella

Weekdays: 6 a.m. - 1 a.m. ET
Weekends: 7 a.m. - midnight ET

800-242-6422

Life - Customer service

Weekdays: 8 a.m. - 7 p.m. ET

800-234-5433

Sales

Auto, home, marine and umbrella

Weekdays: 7 a.m. - 11 p.m. ET
Weekends: 8 a.m. - 8 p.m. ET

800-242-6422

Life - Sales

Monday - Thursday: 8 a.m. - 10 p.m. ET
Friday: 8 a.m. - 8 p.m. ET
Weekends: 9 a.m. - 4:30 p.m. ET

800-619-6077

Claims

Auto, home, marine and umbrella

Our representatives are available 24/7.

800-242-6422

Life

Weekdays: 8:30 a.m. - 5 p.m. ET

800-234-5433


Account and technical help

For technical assistance, call and speak with a representative.

Weekdays: 8 a.m. - 10 p.m. ET
Weekends: 10 a.m. - 6 p.m. ET

833-915-0019

Roadside Assistance

Whether or not you have Towing and Labor coverage, we can help you get going again. If you don't have this coverage, you will be responsible for your own additional, out-of-pocket expenses. 

For 24-hour Roadside Assistance call:

866-286-9968

Mailing addresses

If you would prefer to submit your payments, documents or questions by mail, please send to the following addresses:

Payments

Auto, home, marine and umbrella

Amica Mutual Insurance Company
PO Box 9128
Providence, RI 02940-9128

Life and retirement

Amica Life Insurance Company
PO Box 9700
Providence, RI 02940-9700

Claims

Amica Scan Center
PO Box 9690
Providence, RI 02940-9690

Sales and policies

Amica Scan Center
PO Box 6700
Providence, RI 02940-6700

Find an office

Our local offices welcome your visit. Enter your city and state or your ZIP code to find the one nearest you.

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Quick links

Report and track a claim

When you log in to your account, you can report or track a claim, as well as upload and view claim documents.

Report an auto or home claim

Report a marine claim

Report a life or disability claim

Learn more about claims

Billing and payments

For questions related to electronic billing or the payment options we offer, please review these helpful links provided.

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Frequent Questions

Account and technical help

Need online account or technical help? Check out these helpful links:

Creating an Account Online

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