Amica Earns J.D. Power Digital Experience Award
Amica Insurance tied for first in the Shopping segment of the J.D. Power 2025 U.S. Insurance Digital Experience StudySM . Amica’s score of 559 (on a 1,000-point scale) placed it in a tie for the top spot with Erie Insurance. Amica finished second in the Service segment with a score of 724 (on a 1,000-point scale).
The Shopping portion of the study examines four factors: design, information, quoting and system performance. The Service portion also examines four factors: design, information, tools/capabilities and system performance. For more information, click here.
“We’re pleased to be recognized for providing our customers with an outstanding digital experience,” said Ted Shallcross, President and CEO of Amica. “These digital tools, combined with the exceptional customer service of our employees, provide a seamless experience for our policyholders.”
About Amica Insurance
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, Amica also offers home, life, marine and umbrella insurance, as well as annuities.
Founded on principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country. Visit Amica.com.