Amica Earns JD Power Digital Experience Award
Amica Insurance received the highest score in the Service segment of the JD Power 2026 U.S. Insurance Digital Experience StudySM. Amica’s score of 730 (on a 1,000-point scale) was 6 points higher than it was in 2025. The company placed first in three of the four factors the Study examined: design, information and system performance.
“We’re pleased to be recognized for providing our customers with an a digital award-winning experience,” said Ted Shallcross, President and CEO of Amica. “These digital tools, combined with the exceptional customer service of our employees, provide a seamless experience for our policyholders.”
For J.D. Power award information, visit jdpower.com/awards.
About Amica Insurance
Founded in 1907, Amica Mutual Insurance Company is headquartered in Lincoln, Rhode Island, and is the oldest mutual automobile insurer in the United States, offering auto, home, life and umbrella insurance policies nationwide. With $5.9 billion in assets and over 3,500 employees, Amica creates peace of mind and builds enduring relationships with its customers across the country, protecting what’s most important to them.
Amica’s award-winning customer service is rooted in empathy and compassion. The company has been recognized with more than 65 J.D. Power awards, including #1 rankings in customer satisfaction among homeowners and rental insurance providers in 2025. Amica has also been named one of America’s Best Insurance Companies by Forbes for five consecutive years and holds an A+ rating for financial stability from AM Best.
Learn more at Amica.com.