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Amica earns J.D. Power customer satisfaction award

06/02/2023 LINCOLN, R.I.

J.D. Power has ranked Amica Insurance “Highest in Customer Satisfaction for the Digital Insurance Servicing Experience ” in its 2023 U.S. Insurance Digital Experience StudySM.

Amica’s score of 735 was 33 points higher than the service segment average. Additionally, Amica finished first in navigation, speed and information/content.

“We’re pleased to be recognized for providing our customers with an outstanding digital experience,” said Ted Shallcross, President and CEO of Amica. “These digital tools, combined with our knowledgeable phone representatives, provide a multitude of service options for our policyholders.”

For more information on the study, click here.

About Amica Insurance

Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, Amica also offers home, life, marine and umbrella insurance, as well as annuities. 

Founded on principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country. Visit