J.D. Power awarded Amica Insurance “Highest in Customer Satisfaction for Homeowners Insurance” in the J.D. Power 2021 U.S. Home Insurance StudySM.
This marks the 19th time in the last 20 years that Amica has finished in the top spot. To date, Amica has received 54 J.D. Power awards for customer satisfaction, which is more than any other insurance company.
This year, Amica’s score of 854 (on a 1,000-point scale) was 29 points higher than the industry average.
“This award shows our unwavering perseverance to keep our sights on what matters most – providing extraordinary service to our customers,” said Robert A. DiMuccio, chairman, president and CEO of Amica. “Our success is the result of all of us working together toward this one common goal.”
The study examines customer satisfaction in five areas: interaction, policy offerings, price, billing process and policy information, and claims. Click here for more information.
(Amica Mutual received the highest score in the J.D. Power 2021 U.S. Home Insurance Study of customers’ satisfaction with their home insurance provider. Visit jdpower.com/awards.)