Learn about the company’s claims process
Trusted sources like J.D. Power and Consumer Reports can also provide insight into an insurance company’s claims process.
The J.D. Power U.S. Property Claims Satisfaction Study measures satisfaction with the property claims experience among insurance customers who have filed a claim for damages. The study examines five factors: settlement, first notice of loss, estimation, service interaction and repair process.1
Consumer Reports shares customer satisfaction with the company’s damage estimates. It found that lower-rated insurance companies have more customers who felt their damage estimates and final settlement were too low.2
You can also ask an insurance company representative about claim turnaround times. Ideally, your insurer will have experienced claims adjusters and fast claims payment processing so you can make necessary repairs quickly. Your insurer may also offer a provider program where they can directly connect you with a pre-screened, qualified repairer or service provider for any type of loss. Amica offers Consumer Services Program with Contractor ConnectionTM for home emergencies and repairs.