Home Insurance Claim FAQs

Your claim handler will contact you and let you know if we’ll send an adjuster to your home. The adjuster will contact you to schedule the appointment. 

Your policy requires that you contact the police and file a police report.

Your responsibilities will differ depending on the type of claim, but there are two things that you should always do:

• Report your claim to us as soon as possible
• Protect your property from further loss or damage
  

The better your records are, the quicker and more accurate your settlement can be. It’s helpful to take photos and keep receipts for valuable items. A photo inventory of the inside and outside of your home is an excellent way to properly and completely account for your belongings. Remember to store the photos in a safe place online or away from home.

Immediately contact Amica to report your claim. Additional living expenses​ are provided for covered losses. We can help you find temporary housing if needed. More information can be found in your policy regarding these coverages.

Call Amica immediately. Depending on the nature and extent of the additional damage, we may need to reinspect before repairs are made. Supplemental payments​ may be issued if coverage applies.

You should obtain an estimate from a contractor. Depending on the extent of the damage, we may also need to have an adjuster​ inspect the damage in addition to your provided estimate.

Amica has a Repair Assistance Program (RAP)​ available in most areas of the country. If you’re interested, we can put you in touch with a contractor to repair your home. You can always choose your own contractor and are under absolutely no obligation to use a contractor in our program.

If a payment is issued on your claim, you’ll have the option of receiving a digital payment or a check. For digital payments, we’ll need an email address and phone number on file for each policyholder. You’ll receive an email that includes a link to a secure portal for our payment processing vendor, One Inc.

Digital payment options may include direct deposit to your bank account or debit card, Venmo or PayPal. You can select how you would like to receive your payment in the portal.

If you select PayPal, the email we use must match the email used for the PayPal account. If you select Venmo, the phone number we use must match the phone number used for the Venmo account.

In order to digitally receive a claim payment from Amica, you’ll need to follow the steps below. Otherwise, you’ll be mailed a check.

If you’re the only policyholder on your policy: 

1. You’ll receive an email from amica@oneinc.com that includes a link to One Inc’s secure portal.
   Please note: You’ll need your claim number when accessing the One Inc portal.
2. After completing the Identity Verification Process, you’ll be asked to select the payment method and enter or validate the account details.
3. You’ll then confirm your approval, and a payment confirmation email will be sent.
    

If there are two policyholders on your policy:

1. The first insured will receive an email from amica@oneinc.com that includes a link to One Inc’s secure portal. They’ll be asked to indicate whether they’ll select the payment method, or allow the other insured to make the selection.
   Please note: You’ll need your claim number when accessing the One Inc portal.
2. The insured making the payment selection will need to enter or validate the payment method information and confirm their approval.
3. After the first insured has approved, the second insured will receive an email with a link to One Inc’s secure portal.
4. After completing the Identity Verification Process, the second insured will either see the account details selected by the first insured or be prompted to make a payment method selection. If the first insured selected a payment method rather than deferring to the second insured, the second insured isn’t able to change the selection made by the first insured.
5. After both insureds have completed their approval of the payment, each will receive a confirmation email.

Additional Information:

• You’ll have seven business days to select a payment method. We’ll send two reminder emails during that time, and if you don’t select your payment method, we’ll issue a check. Be sure to check your spam folder and look for an email from amica@oneinc.com.
• Both insureds can view and download any supporting documents, such as damage estimates, from the One Inc portal.
• If there’s a mortgage company included on the payment, we’ll confirm with the financial institution how they’d like the payment handled. You may still be able to receive a digital payment.
• Available payment options may vary depending on the details of your claim. Your claim handler will let you know if digital payment isn’t an option.

You’ll have seven business days to select a payment method. We’ll send two reminder emails during that time, and if you don’t select your payment method, we’ll issue a paper check. Be sure to check your spam folder and look for an email from amica@oneinc.com.

All supporting documents will be included for any payment issued. For digital payments, they’ll be included on the payment portal at the time payment is retrieved. You’ll be able to download and save the documents. For check payments, the supporting documents will be mailed to you.

Each named policyholder will receive an email and must approve before the payment is released. If there are two policyholders, the first insured will receive the email first and will need to approve before the second insured will receive an email to approve.

If you’re the only policyholder on your policy:

1. You’ll receive an email from amica@oneinc.com that includes a link to One Inc’s secure portal.
   Please note: You’ll need your claim number when accessing the One Inc portal.
   
2. After completing the Identity Verification Process, you’ll be asked to select the payment method and enter or validate the account details.
3. You’ll then confirm your approval, and a payment confirmation email will be sent.

If there are two policyholders on your policy:

1. The first insured will receive an email from amica@oneinc.com that includes a link to One Inc’s secure portal. They’ll be asked to indicate whether they’ll select the payment method, or allow the other insured to make the selection.
   Please note: You’ll need your claim number when accessing the One Inc portal.
2. The insured making the payment selection will need to enter or validate the payment method information and confirm their approval.
3. After the first insured has approved, the second insured will receive an email with a link to One Inc’s secure portal.
4. After completing the Identity Verification Process, the second insured will either see the account details selected by the first insured or be prompted to make a payment method selection. If the first insured selected a payment method rather than deferring to the second insured, the second insured isn’t able to change the selection made by the first insured.
5. After both insureds have completed their approval of the payment, each will receive a confirmation email.

If there’s a mortgage company included on the payment, we’ll confirm with the financial institution how they’d like the payment handled. You may still be able to receive a digital payment.

Checks will be issued for lienholder payments.

For additional information on claim payments, please speak with your claim handler.

We are required to list your mortgage company, because they have a legal interest in your property and a vested interest in seeing that the repairs are completed.

Our adjusters​ write estimates based on what they see during the inspection. We realize that additional damage may exist but may not be found until the work begins. Notify us immediately before the additional damage is repaired. We may need to inspect the additional damage to properly assess coverage and accurately estimate the cost of repairs. Supplemental payments​ may be issued if coverage applies.

Payment is generally issued as soon as we have inspected the damage, confirmed coverage and written an estimate for the cost of repairs. The time frame can vary if the loss​ is more complex or involves unique repair items.

The standard home policy covers your personal property at actual cash value​, meaning your personal property settlement will be depreciated​ based on the current age and condition of each item. Replacement cost coverage​ can be purchased through a separate endorsement​. This endorsement will provide full replacement cost coverage for most of your personal property.

Some property, such as jewelry, stamps, coins, guns and silverware, has special limits​ specified in your policy. You may be able to purchase a scheduled personal property​ endorsement on certain valuable items for additional protection.