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Customer Login

What should I do if I forgot my password or need to change my password?

On the Forgot Login ID/Password? page, enter your login ID or primary email on your account. You'll receive an email with password reset instructions at your primary email.


What should I do if I forgot my login ID?

You can receive an email with your login ID on the Forgot Login ID/Password? page. You can also select 'Need Help' to chat with us.


How do I change my login ID?

You'll need to contact us at 800-242-6422 to speak with a representative for assistance. You can also select 'Need Help' to chat with us.


Why didn’t I get a password reset email?

The information you entered may not match the records in our system, or your account might have been deactivated due to inactivity.


I haven't logged in in a while. Do I need to create a new account?

For security reasons, we disable accounts due to inactivity. If you haven’t logged in within the last two years, try creating an account.


Should each account owner have a separate online account?

Yes. Each account owner should create their own individual online account, using the account number or policy number found on their statement.


Why can’t I see claim information after logging in?

If you are not the owner of the policy in which the claim was filed, you won’t be able to see any claim-related information.