Customer Login
What should I do if I forgot my password or need to change my password?
On the Forgot Login ID/Password? page, enter your login ID or primary email on your account. You'll receive an email with password reset instructions at your primary email.
What should I do if I forgot my login ID?
You can receive an email with your login ID on the Forgot Login ID/Password? page. You can also select 'Need Help' to chat with us.
How do I change my login ID?
You'll need to contact us at 800-242-6422 to speak with a representative for assistance. You can also select 'Need Help' to chat with us.
Why didn’t I get a password reset email?
The information you entered may not match the records in our system, or your account might have been deactivated due to inactivity.
I haven't logged in in a while. Do I need to create a new account?
For security reasons, we disable accounts due to inactivity. If you haven’t logged in within the last two years, try creating an account.
Should each account owner have a separate online account?
Yes. Each account owner should create their own individual online account, using the account number or policy number found on their statement.
Why can’t I see claim information after logging in?
If you are not the owner of the policy in which the claim was filed, you won’t be able to see any claim-related information.
Multi-Factor Authentication
What is multi-factor authentication (MFA)?
Multi-factor authentication, sometimes called two-factor authentication, is the process of using both your password and an additional authentication method to log in to your account. These additional authentication methods are often through your email address or mobile phone number.
How does Amica use MFA during the login process?
With MFA, you’ll be required to enter a security code as part of the login process. How it works:
- After entering your login ID and password, you’ll receive a code.
- Copy the code and enter it on Amica.com or in the Amica app.
- When the security code you enter matches the one we sent, you’ll be logged in.
Initially, we’ll send security codes to your primary email address. You can also set up additional methods to receive security codes in your MFA settings.
Can I use an authentication app other than Google Authenticator?
Yes. While our instructions mention Google Authenticator, you can use any authentication app that generates login codes, such as Microsoft Authenticator, Authy or LastPass.
How does the authenticator app work?
- During setup, you’ll see a QR code or a manual entry code.
- Scan the QR code or enter the code in your preferred authenticator app.
- The app will generate a six-digit code to enter when logging in.
Why am I required to use MFA codes to log in?
Multi-factor authentication adds another layer of security to your account and reduces the risk of fraud that’s present with a password alone. Some states and industries have already begun to legally mandate MFA practices.
How do I know which email address is my primary email?
Your primary email address can be found in the ‘Profile - Contact Info’ section after logging in. If you don’t remember your login ID or password, there is a link to recover them on Amica.com or in the Amica mobile app.
Why is my MFA code not working?
In some cases, there may be a slight delay from when you request a code until it’s delivered. If you request another code, previous codes will no longer be valid. Check to make sure you’re using the most recent code that was sent. If you continue to have issues, you can call 800-242-6422 for assistance.
What should I do if I’m not receiving any email or text codes?
If you aren’t receiving MFA codes by email or text, you should first check your spam and junk folders and confirm that you’re looking for security codes at the right email address or phone number. Some older email accounts (AOL, Netscape, etc.) and personal domains (John@SmithFamily.com) might experience additional delays. If you’re still having issues, you can call 800-242-6422 for assistance.