Online Claims Service Tools

Self-service tools to guide and assist you through the claims process

Easily file and update your claim

You can report a claim either on Amica.com, using Amica's mobile app, chatting with the Amica Virtual Assistant (AVA), or over the phone.

Document view and uploader

You can conveniently upload photos and documents directly to us using your Amica.com account or our mobile app. You can upload, categorize and add descriptions for up to 10 items at a time. All your information will be kept safe and secure, and your claim handler will be automatically notified of the new uploads.

Non-Amica customers, contractors, auto body shops and other relevant parties are also able to upload photos and documents on Amica.com. They’ll need the claim number and the policyholder’s last name to complete these uploads.

Homeowner Photo Tool

The Homeowner Photo Tool gives you a quick and secure way to provide photos of the damage to your home at the very beginning of the claims process. Being able to share photos of the damage with us at the start of your claim will help us get it in the right hands ASAP, so it’s assessed faster and we can expedite your claim.

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CCC Photo Appraisal App

By using our third-party vendor app, CCC Photo Appraisal, to send us photos of your vehicle’s damage, we can virtually assess the damage and issue payment for your repairs faster.

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Stay connected to your claim

Text and email notifications

You can sign up to receive text and email notifications about your claim from your Amica.com account or our mobile app. If you enroll in text notifications, you’ll receive activity updates on all past, current and future claims until you opt out. If you enroll in email notifications, you’ll only receive notifications for that specific claim – each claim must be enrolled individually. Text and email notifications are available for all claims, except glass and tow.

Get paid promptly, without the paper

When you receive a claim payment from Amica, you have several options to receive your funds. You can be paid via a bank account, debit card, PayPal or Venmo (paper checks still remain an option). Depending on the details of your claim, available payment options may vary.

It’s your choice. If you’d like to receive a digital payment, we’ll need an email address and phone number on file. To update your email address and phone number, log in to Amica.com and navigate to Update Contact on the landing page.

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