Our Quality Service
From Amica's very beginnings, quality service was considered a key component in the company's success. A century later this same belief in quality service reverberates in every action performed by Amica employees. In fact, service has become even more important in today's anonymous, fast-paced world, where decisions can be made with the click of a mouse.
Whether you have a coverage question or a claim, you'll always get friendly and efficient help from Amica's knowledgeable customer service representatives. Today, we combine cutting-edge technologies with personal service to create insurance plans to fit your individual needs and provide the information you need to make decisions.
Amica does not use agents to sell its insurance products. Whether you contact Amica by telephone, email, or U.S. mail, you will have direct contact with an Amica representative. You'll always get a friendly response, and we'll keep you informed regarding your application, policy change, claim, or other transaction. Our service team works directly with you – no middle agent – so you'll never have to wait to speak to one particular person.
Our payment plans were created with one key word in mind: choice. We offer several options and payment methods to make bill-paying as easy as possible for you. And, as an Amica policyholder, you can check your account on-line to keep track of your payments at any time.