Amica Earns J.D. Power Digital Experience Award
06/06/2025 LINCOLN, R.I.
Amica Insurance tied for first in the Shopping segment of the J.D. Power 2025 U.S. Insurance Digital Experience StudySM . Amica’s score of 559 (on a 1,000-point scale) placed it in a tie for the top spot with Erie Insurance. Amica finished second in the Service segment with a score of 724 (on a 1,000-point scale).
The Shopping portion of the study examines four factors: design, information, quoting and system performance. The Service portion also examines four factors: design, information, tools/capabilities and system performance. For more information, click here.
“We’re pleased to be recognized for providing our customers with an outstanding digital experience,” said Ted Shallcross, President and CEO of Amica. “These digital tools, combined with the exceptional customer service of our employees, provide a seamless experience for our policyholders.”
About Amica Insurance
Founded in 1907, Amica Mutual Insurance Company is headquartered in Lincoln, Rhode Island, and is the oldest mutual automobile insurer in the United States, offering auto, home, life and umbrella insurance policies nationwide. With $5.9 billion in assets and over 3,500 employees, Amica creates peace of mind and builds enduring relationships with its customers across the country, protecting what’s most important to them.
Amica’s award-winning customer service is rooted in empathy and compassion. The company has been recognized with more than 65 J.D. Power awards, including #1 rankings in customer satisfaction among homeowners and rental insurance providers in 2025. Amica has also been named one of America’s Best Insurance Companies by Forbes for five consecutive years and holds an A+ rating for financial stability from AM Best.