Amica ranked #1 in Customer Satisfaction Among Auto Insurers in the New England Region
06/17/2025 LINCOLN, R.I.
For the second year in a row, Amica Insurance has earned the top spot in the J.D. Power 2025 U.S. Auto Insurance Satisfaction StudySM. The company bucked the industry trend by increasing their satisfaction score.
Amica’s score of 735 (on a 1,000-point scale) was 26 points higher than last year, 110 points higher than the regional average and 94 points higher than the nearest competitor.
Amica also placed first in all seven of the study dimensions: trust, people, ease of doing business, product/coverage offerings, problem resolution, price for coverage and digital channels. Amica has now earned first place in the New England region 12 times in the past 13 years. For more information, click here.
Ted Shallcross, president and CEO of Amica, said “It is especially gratifying that Amica’s score went up given all the challenges the industry is facing. This award reflects the continued hard work of our employees in providing excellent service to our policyholders.”
For J.D. Power award information, visit jdpower.com/awards.
About Amica Insurance
Founded in 1907, Amica Mutual Insurance Company is headquartered in Lincoln, Rhode Island, and is the oldest mutual automobile insurer in the United States, offering auto, home, life and umbrella insurance policies nationwide. With $5.9 billion in assets and over 3,500 employees, Amica creates peace of mind and builds enduring relationships with its customers across the country, protecting what’s most important to them.
Amica’s award-winning customer service is rooted in empathy and compassion. The company has been recognized with more than 65 J.D. Power awards, including #1 rankings in customer satisfaction among homeowners and rental insurance providers in 2025. Amica has also been named one of America’s Best Insurance Companies by Forbes for five consecutive years and holds an A+ rating for financial stability from AM Best.