Amica Mobile


Amica Mobile - Frequent Questions

Mobile Website

Mobile Apps

I noticed that when I'm on the mobile website and I click to view the full website, I have to log in again. Why?

The mobile website and the full website have different web addresses. Separate logins protect your account and your information when you try to log in to either address.

What policies are eligible to be paid on the mobile website?

Our mobile website accepts same-day account payments for auto, home, umbrella, marine and life policies. We are working to make more policy options available for payment.

Why can I only pay some of my bills on the mobile website?

There are several reasons why not all bills can be paid through our mobile website:

  • You do not have a stored payment method on Amica.com. In order to pay your bill on the mobile website, you must have a payment method stored on our full site.
  • Some policies are not eligible for online payment - for example, you may have a policy that is on our automatic payment plan, or is billed directly to your mortgage company.
  • Your account is paid in full.

Can I schedule a payment on the mobile web?

The mobile website is designed for the customer on the go and allows you to quickly make same-day payments through your mobile device. If you wish to schedule a payment, you can still do so by visiting our full website.

How do I cancel a bill payment that I just submitted?

In order to cancel a payment, log in to our full website and proceed to the Billing & Payment section, where Pending Payments will be displayed,​ or call us at 800-242-6422. You can also cancel pending Quick Pay payments using our mobile app. Payments must be cancelled by midnight (Eastern Time) of the submission date to ensure that your financial account is not charged.

Which devices is Amica's mobile website optimized for?

Amica's mobile website works on most smartphones, but is designed specifically for iPhone® and Android™ devices.

When will new features be added to the mobile website?

We are continually working to add new features to the mobile website. We welcome you to send us your suggestions for features through the Contact us​ form. Users can always access all our online features by visiting the full website.

What operating systems do we currently support?

Amica’s mobile app for the Android works with operating system 4.4 or later. Amica’s mobile app for the iPhone works with operating system 8.0 or later.

Who can use the mobile app?

Anyone, as long as their smartphone is supported. Most features are available to everyone, but others, such as viewing basic policy information and claim status, were designed for Amica customers. You will first need to create an online account on Amica.com to pay a bill or view your policy information.

Can I create an Amica online account in the mobile app?

No. You will need to visit Amica.com to create your online account.

How do I download the mobile app?

From your computer: On Amica.com, navigate to the page for your device (iPhone® or Android™) and click on the Download Now button. This will direct you to your device’s app store to complete the download process.

From your phone: Search for "Amica" in your device’s app store. Select the app and follow the instructions.

Does the app cost anything?

No. Amica's mobile app is free to download. Make sure you have an appropriate data plan since certain app features may download and transmit information wirelessly.

How will I know when updates are available for my version of the app?

You will be notified of updates when you visit your phone's app store. For some users, an update will appear as an alert when their phones are synced to their computers.

To find out what version of the app you have, select the Contact Us menu, then select About this application, which will display the version number and release date.

What is the difference between the login and the PIN?

The login allows Amica policyholders to access account information.

The PIN is a unique four-digit pass code that is required to access screens with private information. It can be used by anyone and protects personal information if the phone is lost or stolen.

Can Amica reset or recover my PIN if I forget it?

Unfortunately, Amica is unable to access any PIN or security questions that you have entered through the mobile app. Please be sure to select a PIN and security credentials that you will remember. We do offer a PIN recovery feature, but if you fail to provide the correct information, all data stored within the Amica mobile app will be deleted.

Can my information be recovered if I am locked out of the app or if I lose/damage my phone?

Unfortunately, there is no way for Amica to recover the information stored within the app if you are locked out of the app or lose/damage your phone. Amica suggests that you create a backup of information on your home computer if possible.

Can I change or add information to a claim submitted to Amica through the app?

Once a claim has been submitted to Amica, it cannot be edited and additional information cannot be added (including any photos, audio or video). You will need to speak to an Amica representative if you need to change or add information.

A claim handler will contact you within 24 hours of a submitted claim.

Can I pay my bill using the app?

Yes, but you will first need to create an online account on Amica.com. Through our Quick Pay feature on the mobile app, you can make same-day payments for your auto, home, marine, umbrella and life policies, as well as cancel these payments when they are still pending.

Can I view my policy information on the app?

Yes, but you will first need to create an online account on Amica.com. In most cases, basic auto, home, marine and umbrella policy information will be available on the mobile app. Please note that life policy information is not available at this time through the mobile app.

We are working on including more policy details in future releases. If you have questions about policy information, please contact us at 800-242-6422.



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