The health and safety of our employees and their families across the country is of utmost importance to us. We’re taking precautions recommended by the Centers for Disease Control (CDC), as well as local officials, to impede the spread of COVID-19. We’re addressing this situation as it evolves in real time, and taking action to protect our employees while continuing to provide the service our customers expect from us.
To date, we’ve:
- Ramped up standard cleaning and sanitation protocols
- Educated employees on the virus and preventive measures they should be taking
- Canceled all non-essential business travel through the end of April
- Canceled training programs and gatherings
- Closed our facilities to vendors and guests
- Implemented mandatory reporting and quarantine requirements for employees that have been diagnosed with flu or COVID-19, been exposed to the COVID-19 virus, or recently traveled by plane within the United States or internationally
- Emphasized and insisted on adherence to social distancing guidelines
- Activated appropriate portions of our business continuity plan
- Expanded work-from-home capabilities with thousands of employees across the country now working remotely
- Ensured frequent communication exchange to support employees and created a dedicated mailbox for questions pertaining to this situation
- Leveraged our self-service and digital functionality to provide service while minimizing in-person interactions
- Enacted changes to our benefit plans and internal policies to alleviate the impact of this situation on our employees and their families
- Asked customers facing financial hardship to reach out to us so we can work with them
We’re committed to supporting our employees, customers and communities as we see this through.