March 17, 2020
To our valued policyholders:
I write to you today with an update on how Amica is responding to the COVID-19 pandemic.
First, please know that the health, safety and well-being of our customers and employees is of paramount importance to Amica. We’re taking precautions recommended by the Centers for Disease Control (CDC), leveraging technology and making operational shifts as this situation evolves in real-time. We’re taking care of our people, while also working to provide you with the excellent customer service and peace of mind that are Amica’s hallmark.
Based on the information available to us, we’ve:
- Put a temporary stop to business travel
- Canceled meetings and events
- Implemented social distancing practices, including allowing many of our employees to work from home
- Ramped up environmental cleaning at all of our locations
- Restricted visitors from our locations
Rest assured, if you need us, we’re here and ready to serve you. And we want to do so in a responsible way that supports your well-being, and that of our employees and communities. For that reason, we’re strongly encouraging customers to use the variety of self-service tools we offer to maintain social distancing and to minimize the exchange of physical documents. Whether you’re looking to pay a bill, change coverages, file a claim or ask a question, we offer convenient digital tools that can be used from the comfort of your home. And our representatives are just a phone call away – any time, day or night.
We’re committed to supporting our employees and customers as we see this through, and we thank you for placing your trust in us.