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COVID-19 FAQs


We’ve compiled a list of FAQs to provide you with some answers in this time of uncertainty.

For our customers

Yes. We’re here and ready to assist you, 24/7. You can reach us at 800-242-6422.

In response to the COVID-19 pandemic, we’re taking measures to ensure we can continue to serve you, while also protecting our employees and doing our part to curb the spread of the virus. The vast majority of our employees are working from the safety of their own homes. They have a variety of tools to assist you while limiting in-person contact and the exchange of physical documents. To learn more about the tools we’re using, go here.

We’ve closed all Amica facilities to guests and vendors.

About our services

We cover loss caused by COVID-19, subject to all other terms and conditions of the policy.

Our goal at Amica Life is to help you protect your financial well-being, and we’re fully committed to giving you the support you need during these unprecedented times. If you have any questions about your policy, don’t hesitate to call on us. While we’re restricting visitors to our locations, we’re still here for you. Amica Life offers a variety of convenient digital tools that you can use from the comfort and safety of your home any time. 

We offer digital and self-service functionality on Amica.com and through the Amica mobile app.  To access these tools, log in to your account on Amica.com or download and log in to the Amica mobile app. Download the free app through Google Play or the App Store.

For our community

We’re taking direction and following the recommendations from the Centers for Disease Control, the World Health Organization and governmental officials. Ninety-five percent of our employees are currently working remotely. 

We’ve made key changes to our internal policies, benefits and employee support programs to make this situation easier on our staff and their families. We know how important it is to take care of the people who take care of you.

We’re dedicated to supporting the communities where we live and work, and we’ve made a number of donations to organizations that are helping those most vulnerable get through this difficult situation. As always, we provide a matching donation to nonprofit organizations our employees and their spouses support. This giving reinforces the good work our employees see happening in their local communities.