COVID-19 Resource Center
Updates for our customers
COVID-19 Vaccine: Not a factor in life insurance claims
Amica has become aware of content on social media that inaccurately suggests life insurers will be considering whether an individual has received a COVID-19 vaccine when making decisions about life insurance claims.
Please rest assured that Amica does not consider anyone’s COVID-19 vaccination status during any of our claims processes. Your ability to make a claim remains unchanged and is not impacted by your vaccine status.
Please contact us if you have any questions or concerns at 800-234-5433.
Office closures
Amica offices are closed to walk-in traffic. Since our focus is on keeping customers and employees safe, we encourage you to use our online tools.
Amica COVID-19 Auto Refund Program
CEO Robert DiMuccio announces we’ll be providing a second round of support to our customers through the Amica COVID-19 Auto Refund Program.
This program will refund up to 10%, varies by state, of your monthly auto premium over a period of up to four months. Current customers will begin seeing the first refund to their accounts in July. The refunds will then be given at the start of each subsequent month, as long as your coverage remains in effect. New auto policies written before the end of 2020 will also receive a refund for up to four months.
State-specific information
Residents of California, New Jersey, New York and Washington, D.C., please visit for specific policy information regarding your state. We'll be updating this page with information as it comes to us.
View state-specific information
Past-due balances and repayment plans
If your account has a past-due balance and you’re continuing to experience financial difficulties as a result of the COVID-19 pandemic, we encourage you to reach out to us at 800-242-6422. We want to ensure that your insurance protection remains in place, and can work with you to establish a repayment plan. We value and appreciate your business, and are here to help you as we navigate through this difficult time together.
Frequently asked questions
We understand in this time of uncertainty that you may have questions. We’ve compiled a list of FAQs to provide you with answers.
A message from our CEO
We’re here to serve you. These are unprecedented times, and our top priority remains keeping our customers, employees and communities healthy and safe.
I wish you and your family well.
– Robert A. DiMuccio
Our response
We’ve taken a number of steps for our customers and employees to curb the spread of this virus.
Online Services
In an effort to limit physical contact, both between people and through the transfer of paper documents, we’re sharing various online tools you can use from the comfort and safety of your home.
Simply log in to your Amica account from the web or mobile app, or create an account. You can then:
Wherever you are, we’re there to help
Download the free Amica mobile app and get immediate access to your policy information, claims, billing and more – anytime, anywhere, on any device.
We’re here when you need us
We’re always here to serve your insurance needs, make certain your coverages are where you need them to be and ensure that you’re taking full advantage of all of our discounts. Feel free to reach out to our representatives and we can help review your account.
Call us at 800-242-6422