LINCOLN, R.I. - Amica Insurance once again received top honors for the New England region in the J.D. Power 2016 U.S. Auto Insurance StudySM. This marks the fourth consecutive year in New England and the 17th year in a row that J.D. Power recognized Amica for customer satisfaction with auto insurers.
Amica’s score of 855 (on a 1,000-point scale) was 60 points higher than the regional average.
“We’re so proud to once again receive this honor from J.D. Power,” said Robert A. DiMuccio, chairman, president and CEO of Amica. “I’d like to thank all of our employees for their constant hard work and dedication. Without them, awards like this would not be possible.”
The study measured customer satisfaction across five areas: interaction, policy offerings, price, billing process and policy information (formerly billing and payment), and claims. To learn more about the study, click here.
(Amica received the highest numerical score among 16 providers in the New England Region in the J.D. Power 2016 U.S. Auto Insurance Study, based on 44,681 total responses, measuring the experiences and perceptions of consumers with their auto insurer, surveyed January-March 2016. Your experiences may vary. Visit jdpower.com.)