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Amica Insurance ranked highest in customer satisfaction once again


LINCOLN, RI - Amica Insurance has received high honors for the New England region in the J.D. Power 2013 U.S. Auto Insurance StudySM. This is the 14th year in a row that J.D. Power and Associates has recognized Amica for customer satisfaction with auto insurers.

Amica’s index score of 850 (on a 1,000-point scale) is 56 points higher than closest competitors in the New England region. The study examines customer satisfaction among auto insurance policyholders. Key factors included policy offerings, billing and payment, claims, policyholder service and pricing.

"The results of the study are particularly satisfying because 2012 presented many challenges for us,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. “The results point out how important it is to always be there for customers – especially during catastrophic events such as Superstorm Sandy."

According to a summary of the 2013 study, overall satisfaction with auto insurers is 794, down 10 points from 2012. Despite this drop, satisfaction is at the second-highest level since the study launched in 2000. You can learn more about the study here.

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.

CONTACT: Vince Burks, Corporate Communications, 50 Amica Way,
Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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