This list contains the name of every registered auto body repair shop in your county. Massachusetts law requires that all repair shops be registered. An insurance company cannot pay for any repair work done by an illegal unregistered shop. "Referral Shops" are listed in bold-faced print.
A "Referral Shop" is a licensed auto body repair shop. If you choose to have your vehicle repaired at a "Referral Shop," Amica warranties claims-related repair work for as long as you own your car.
Lists of registered repair shops in other counties can be viewed by changing the information entered in the search field.
Auto Damaged? Here are your options. If you intend to repair your damaged automobile you may select one of the following options: 1. You may choose a referral shop from the list provided in your search results. If you do, we will guarantee the materials and workmanship of the repair and the cost to you will usually not exceed our payment plus the amount of your deductible. You are responsible for any costs resulting from the use of parts that are of better quality than the parts that were on your automobile at the time of the accident. (Referred to as betterment or depreciation on the appraisal); OR 2. You may choose any other registered automobile repair shop from the list provided in your search results. We do not guarantee the quality of repairs at the other shops, but a registered shop has posted a bond for the protection of its judgment creditors and may provide you with its own warranty. If the shop charges you more than our payment plus the amount of your deductible for the repairs, we will negotiate with that registered repair shop, but we cannot promise that we will pay the difference. You are responsible for any costs resulting from the use of parts that are of better quality than the parts that were on your automobile at the time of the accident. (Referred to as betterment or depreciation on the appraisal); OR 3. You may choose not to participate in our Direct Payment/Referral Plan by returning the check to us and then have your automobile repaired in accordance with the Completed Work Claim Form procedure. Please see your automobile policy for details.
If you do not intend to repair your damaged automobile: You may choose to cash our check and not repair your automobile. In this case, we will reduce the actual cash value of your automobile by the amount of our check plus the amount of your deductible. If you later give us proof of proper repair, the actual cash value will be increased. We have a right to inspect all repairs.
If you or your chosen repair shop dispute the accuracy of the appraisal or our payment to you, the following applies to you, referral shops and other registered repair shops: You or the repair shop must notify us by telephone or in writing if the cost of repair is expected to exceed our payment plus the amount of your deductible. The notice must be received by us prior to the completion of repairs; otherwise, the additional cost may not be paid. We will evaluate the request and either authorize or deny any supplemental payment. You must allow us to inspect your automobile.
Sometimes there may be a disagreement as to the amount of money we owe for losses or damage to your automobile. If so, Massachusetts General Laws, Section 191 A of Chapter 175 provides for a method of settling the disagreement. Either you or we can, within 60 days after you file your proof of loss, demand in writing that appraisers be selected. The appraisers then follow a procedure set by law to establish the amount of damage. Their decision will be binding on you and us. You and we must share the cost of the appraisal.
