LINCOLN, R.I. - Amica Insurance has once again received the “Highest Customer Satisfaction Among National Homeowners Insurers” ranking in the J.D. Power 2016 U.S. Home Insurance StudySM. This marks the 15th year in a row that Amica has finished in the top spot.
Amica’s score of 864 (on a 1,000-point scale) is 60 points higher than the national average and 30 points higher than its score in 2015.
“I’m so proud that we’re once again being recognized by J.D. Power,” said Robert A. DiMuccio, chairman, president and CEO of Amica. “Our employees are the reason for our success, and I can’t thank them enough for all of their hard work and outstanding customer service.”
The study measures overall customer satisfaction based on five factors: interaction, policy offerings, price, billing process and claims. To learn more about the study, click here.
(Amica Mutual received the highest numerical score among home insurers in the J.D. Power 2002-2016 U.S. Home Insurance Studies. 2016 study based on 13,711 total responses among 28 providers, measuring the opinions of customers with their current home insurer, surveyed June-July 2016. Your experiences may vary. Visit jdpower.com.)