LINCOLN, R.I. - Amica Insurance has once again received the highest customer satisfaction ranking in the J.D. Power 2015 U.S. Household Insurance StudySM. This marks the 14th year in a row that Amica has finished in the top spot.
Amica’s score of 834 (on a 1,000-point scale) is 47 points higher than the industry average of 787.
“Our employees continue to make customers their top priority, as evidenced by this award,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. “I’m so proud of all of their hard work, and to once again be recognized by J.D. Power.”
The study measures overall customer satisfaction with two distinct insurance product lines: homeowners and renters. (Amica earned the top spot in the homeowners segment of the study, but it did not have a large enough sample size to qualify for the renters segment.) Satisfaction in these segments is based on five factors: interaction, policy offerings, price, billing and payment, and claims. To learn more about the study, click here.