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Amica Insurance receives highest score in auto claims satisfaction study

Entrance to Amica Insurance's corporate headquarters

12/19/2017

LINCOLN, R.I. - Amica Insurance was ranked highest in customer satisfaction in the J.D. Power 2017 U.S. Auto Claims Satisfaction StudySM.

Amica earned the top spot with a score of 901 (on a 1,000-point scale), which was 43 points higher than the industry average.

“The last two years have seen an industrywide increase in auto losses, and our claims and service center employees continue to rise to the occasion,” said Robert A. DiMuccio, chairman, president and CEO of Amica. “I’m so proud of all their hard work and dedication to our customers.”

The study measures customer satisfaction by examining six factors: first notice of loss, claim servicing, estimation, repair process, rental experience and settlement. The study results noted that Amica performed especially well in speed of claims service and communication. 

To learn more about the study, click here.

In March, Amica was also ranked highest in customer satisfaction in the J.D. Power 2017 U.S. Property Claims Satisfaction StudySM. Amica earned a tie for the top spot with a score of 893 (on a 1,000-point scale).

To learn more about the study, click here.

About Amica Insurance

Amica Mutual Insurance Co., the nation’s oldest mutual insurer of automobiles, was founded in 1907. The company, based in Lincoln, Rhode Island, is a national writer of auto, home, marine and umbrella insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,800 people in 44 offices across the country. For more information, visit Amica.com.

Media inquiries can be sent to MediaCenter@amica.com.

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