Technical Help Issues
Site Design
Optimum Screen Resolution
The site is designed to be optimally viewed at 1024 x 768 pixels resolution. To check your settings, right click on your desktop, left click on "Properties", then left click on "Settings." You should now see a "desktop area" with a drag gable slider to change the settings. Once you have chosen the proper settings, click on "Apply" and "OK."
Site Security
To prevent unauthorized access and maintain data accuracy, we have put in place appropriate physical and managerial procedures to safeguard and secure the information we collect on-line. Access to the "Manage Your Account" section of the site requires policyholders to provide their unique account number or policy number, and personal password. This information is stored behind our secure firewall.
In addition, we use a secure server with Secure Sockets Layer (SSL) protocol on all our forms. This technology encrypts your information so a third party cannot access this information while being sent and received.
It is a policy of the Amica Companies to maintain appropriate confidentiality with regard to all information obtained in the course of our business. Amica maintains a Privacy Policy in accordance with State and Federal Laws. Click here to learn more about how Amica addresses privacy issues.
Slow Response Time
At certain times of the day Internet usage increases, resulting in slower performance for all users. Here are some suggestions that may increase your connectivity speed:
- Connect to our site when Internet traffic tends to be slower, for instance during the morning or later in the evening.
- Free up memory for your browser function by closing other applications that you are using.
Trouble Accessing Site
You will need 128-bit encryption enabled in your browser. In Internet Explorer, you can check your computer's status by going to "Help" and pulling down "About Internet Explorer." The message in the pop-up window should read: Cipher Strength: 128-bit.
"The Server does not have a Domain Name Server (DNS) Entry"
There could be several reasons for this error:
- The address you entered contains an error - either yours or your source's. Double check the address you entered. Make sure that you spelled everything correctly.
- This could mean that our Web site and/or server is too busy. We recommend trying to launch the site again. Many times you can get through on the second try even if it is immediately after the first try.
- Our Web site and/or server could temporarily be down. Wait a little while and try relaunching.
"We Are Sorry, But Your Session has Timed Out or We Are Experiencing Technical Difficulties"
Either you have been idle for 15 minutes or our server has been reset. Please try relaunching our site.
