Customer Login Help
Need assistance logging in? Have a question about our login process? Just click on a link below and we'll provide you with the help you need.
- I am a new user.
- I forgot my user name.
- I forgot my password.
- I forgot both my user name and password.
- My access to "Manage Your Account" has been disabled.
- I want to change my password.
- How long is my password valid?
- My user name and password entries do not work. What should I do?
I am a new user.
To log into our Manage Your Account system we require both a user name and a password. You can create a user name and a password online now. Here's how:
- Go to Customer Login located on the home page. Click on the Are you a new user? link beneath the login button.
- Complete the New User Registration form.
- You'll next be asked to create your new login account by selecting a user name and a password, and then provide answers to a few security questions you've selected. Your responses will be stored and called upon whenever your identity needs to be validated.
I forgot my user name.
- Go to Customer Login located on the home page. Click on the Forgot User Name link beneath the login fields.
- Complete the Forgot User Name - Verification form
- Next you'll be asked to answer two security questions. Answer these questions correctly and you'll then be prompted to create a new password.
- You'll now be able to login on the Login to Manage Your Account page
I forgot my password.
- Go to Customer Login located on the home page. Click on the Forgot Password link beneath the login fields.
- Next you'll be asked to answer one security question. Provide the correct answer and you'll then be able to create a new password.
- Submitting your new password will log you into Manage Your Account.
I forgot both my user name and password.
- Go to Customer Login located on the home page. Click on the Forgot User Name link beneath the login fields.
- Complete the Forgot User Name - Verification form.
- Next you'll be asked to answer two security questions. Answer these questions correctly and you'll then be prompted to create a new password
- You'll now be able to login on the Login to Manage Your Account page.
My access to "Manage Your Account" has been disabled.
For your protection, if you (or someone trying to access your account) enter an incorrect user name and/or password multiple times, we disable your online access. To regain access, call us at 800-242-6422. A customer representative will confirm your account status and reset your password.
I want to change my password.
It's a good idea to change your user name and password on a regular basis. If you know your credentials and want to change them:
- Go to Customer Login and login. Next select the User Profile link from the left column.
- One the User Profile page, click the password edit link and you'll arrive at the Change Password page. Type your new entry, click the submit button, and your password will be updated immediately.
How long is my password valid?
Your password is valid for one year. When your password expires you will be prompted to change it. You should consider updating your password more than once a year for your protection and privacy. Amica's password system has been created to safeguard your privacy and confidentiality, and your decision to periodically change your password will enhance our already secure system.
My user name and password entries do not work. What should I do?
If you have accurately typed your user name and password and are still unable to access Manage Your Account, the problem may be with your computer's Internet configurations. You must have JavaScript and "cookies" enabled on your computer. We serve cookies to help you navigate through the site and for use in tracking traffic to our site. You also need 128-bit encryption enabled in your browser. In Internet Explorer you can check your computer's status by going to "Help" and pulling down "About Internet Explorer." The message in the pop-up window should read: Cipher Strength: 128-bit.
