Customer Login Help
If you need help logging in or have a question about the login process, click one of these links below for assistance,
- I am a new user.
- I forgot my user name.
- I forgot my password.
- I forgot both my user name and password.
- My access to "Manage Your Account" has been disabled.
- How do I change my password?
- My user name and password entries do not work. What should I do?
I am a new user.
To log into our Manage Your Account system, we require both a user name and a password. You can create a user name and a password online.
- Go to Customer Login, located on the home page. Click on the Create New Login link beneath the login button.
- Complete the New User Registration form.
- You will next be asked to create your new login account by selecting a user name and a password, and then provide answers to a few security questions you've selected. Your responses will be stored and called upon whenever your identity needs to be validated.
I forgot my user name.
- Go to Customer Login, located on the home page. Click on the Forgot User Name link beneath the login fields.
- Complete the Forgot User Name - Verification form
- Next, you will be asked to answer two security questions. Answer these questions correctly and you then will be prompted to create a new password.
- You will now be able to log into the Log in to Manage Your Account page.
I forgot my password.
- Go to Customer Login, located on the home page. Click on the Forgot Password link beneath the login fields.
- Next, you will be asked to answer a security question. Provide the correct answer and you then will be able to create a new password.
- Submitting your new password will log you into Manage Your Account.
I forgot both my user name and password.
- Go to Customer Login, located on the home page. Click on the Forgot User Name link beneath the login fields.
- Complete the Forgot User Name - Verification form.
- Next, you will be asked to answer two security questions. Answer these questions correctly and you then will be prompted to create a new password.
- You will now be able to log into the Manage Your Account page.
My access to "Manage Your Account" has been disabled.
If you, or someone trying to access your account enters an incorrect user name and/or password multiple times, we will disable your online access. To regain access, call 800-242-6422. A customer representative will confirm your account status and reset your password.
How do I change my password?
Your password is valid for one year. When it expires, you will be prompted to change it. However, we encourage you to change it more often for your protection and privacy. To change your password:
- Go to Customer Login and log in. Next, select the Your Profile link in the left column.
- One the Your Profile page, click the password edit link which will take you to the Change Password page. Type your new entry, then click the submit button and your password will be updated immediately.
My user name and password entries do not work. What should I do?
If you have accurately typed your user name and password and are still unable to access Manage Your Account, the problem may be with your computer's Internet configurations. You must have JavaScript and "cookies" enabled on your computer. We serve cookies to help you navigate through the site and for use in tracking traffic to our site. You also need 128-bit encryption enabled in your browser. In Internet Explorer you can check your computer's status by going to "Help" and pulling down "About Internet Explorer." The message in the pop-up window should read: Cipher Strength: 128-bit.
