Password Help
- Password Help for Customers with Auto, Homeowners, and/or Marine Policies
- Password Help for Customers With Life Insurance and/or Annuities
Password Help for Customers with Auto, Homeowners, and/or Marine Policies
Logging in with Your Account Number and Password
To log into our 'Manage Your Account' system we require both your
Amica account number or any policy number and a password.
You can find your Amica account number (begins with an "N")
on your bill. If you cannot locate your account number or policy number,
call Amica at 1-800-242-6422 and a representative will assist you.
If you have an Auto policy and need a new password or have forgotten or misplaced your password,
you can obtain one online by completing the
Need or Forgot Password page.
For your protection, the system allows you three consecutive password entry attempts. After the third unsuccessful attempt, you will receive this Error 001 message: "Your have entered an incorrect password. Web access to your account has been disabled. Please call 1-800-242-6422 to have your password re-issued." The 'Manage Your Account' screens will not be accessible until you call Amica. Your customer service representative will confirm your account status and reset your password.
To Change Your Password
If you know your password and would like to change it, first log into "Customer Login" located on both the home page and the top navigation bar. Next click the "User Profile" link in the left side menu and Edit under the Account Number and Password information section. Once submitted, your new password becomes active. In order to prevent unauthorized access, we do not accept policy numbers on our "User Profile" page.
How Long is a Password Valid?
Your password is valid for one year. When your password expires you will be prompted to change it. You should consider updating your password more than once a year for your protection and privacy. Amica's password system has been created to safeguard your privacy and confidentiality, and your decision to periodically change your password will enhance our already secure system.
If Your Password Does Not Work
If you have accurately typed your account number and password and are still unable to enter our 'Manage Your Account' area, the problem may be with your computer's Internet configurations. You must have JavaScript and "cookies" enabled on your computer. We serve cookies to help you navigate through the site and for use in tracking traffic to our site. You also need 128-bit encryption enabled in your browser. In Internet Explorer you can check your computer's status by going to "Help" and pulling down "About Internet Explorer." The message in the pop-up window should read: Cipher Strength: 128-bit.
Password Help for Customers with Life Insurance and/or Annuities
Logging in with Your Life User ID and Password
To log into our 'Manage Your Account' system we require both your Life User ID
and password. If you are a first-time user and need to obtain your ID
and password or have forgotten or misplaced this information,
complete the
Request a Life Insurance User ID and Password form
and your information will be postal mailed to you.
You may also call 1-800-234-5433 extension 29400 to request your
Life User ID and password.
Your user name and password are case sensitive. You must use upper
or lower case to match your user name and password.
For your protection, the system allows you three consecutive
password entry attempts. After the third unsuccessful attempt,
you will receive a message that your account has been disabled.
You must then call 1-800-234-5433 ext. 29400 to have your password re-issued.
Your customer service representative will confirm your account status
and reset your password. The 'Manage Your Account' screens
will not be accessible until you call to have your password re-issued.
Changing Your Password
If you know your password and would like to change it, first log into "Customer Login" located on both the home page and the top navigation bar. Next click the "User Profile" link in the left side menu. You must have a valid Amica Life User Name and current password to process this change. Once submitted, your new password becomes active.
How Long is a Password Valid?
Your Amica Life User ID and password is valid indefinitely. You should consider occasionally updating your password for your protection and privacy. Amica's password system has been created to safeguard your privacy and confidentiality, and your decision to periodically change your password will enhance our already secure system.
If Your Password Does Not Work
If you have accurately typed your account number and password, and are still unable to enter our 'Manage Your Account' area, the problem may be with your computer's Internet configurations. You must have JavaScript and cookies enabled on your computer. We serve "cookies" to help you navigate through the site and for use in tracking traffic to our site. You also need 128-bit encryption enabled in your browser. In Internet Explorer you can check your computer's status by going to "Help" and pulling down "About Internet Explorer." The message in the pop-up window should read: Cipher Strength: 128-bit.
