Electronic Bill and Payment Service
Amica's online electronic bill and payment service is offered to our customers as another way to manage their auto, home, umbrella insurance premium payments. Here you can pay eligible policies online, and opt in to receive email notification of your payments due – instead of receiving mailed bills.
Amica offers online electronic billing and payment services to help our customers manage their auto, home and umbrella insurance bills. You can pay eligible policies online and opt to receive email notifications of payments due instead of receiving bills by mail.
How to use E-Bill and Payment Services
Customer Login – There are three ways to log in to your account. The Home Page prominently displays a login box in the upper right corner. You can also access it from the Customer Login link displayed in the top banner of most site pages. Another entry point is on the Customer Service page.
- If you are a customer who has never logged into amica.com, start by clicking on the Create New Login link. You will be asked a few questions so we can verify your identity. You then will be prompted to create a user name and password. You will use your new user name and password for all future visits.
- If you are a returning customer, type your account number or policy number in the User Name field, and your current password in the Password field. Your account number can be found on your bill. After logging in, you will be asked a few questions and prompted to create a new user name and password. You will use your new user name and password for all future visits. If you need assistance with your password, click on the Forgot Password link or contact an Amica representative at 800-242-6422.
After you log in, you will be offered a "quick view" summary of your account status, including any payments due. On this page we will also post important alert messages regarding your account. For instance, the status of pending scheduled payments.
Click the plus sign under Active Policies to reveal your policy numbers. Then click on any policy number to review your policy's declaration page.
Account Overview – This section provides up-to-date payment and billing status of all your policies. Here you'll find policy numbers, policy type, current amount due and due date, next amount due and due date, and unpaid balance.
Statement /Notices – This section provides an electronic version of your bill or Automatic Payment Plan (APP) notice, which is downloaded. Click on a date to view the bill or notice issued. From this page, you can jump to Make a Payment.
Transaction History – Click on this link to see a daily breakdown of account transaction activity. The transaction activity includes premiums charged on your policies, statements and notices issued, and payments received. You can select a specific policy view. There is also a history of transactions submitted online.
Make a Payment – Here we offer two ways to pay your auto, home, and umbrella insurance premiums: Quick Pay or Pay by Policy. To pay the minimum amount due, click on the Quick Pay tab. The minimum amount due is automatically entered in the payment amount field. If you prefer to pay by policy, select the Pay by Policy tab. You will next be given the option of selecting which policy or policies you'd like to pay and you can type in the amount you wish to pay on each. The minimum amount due will be indicated. Both payment options inform you of the minimum amount due, and offer you the opportunity to pay more than the minimum, up to the full unpaid balance. Life policies can also be paid on Make a Payment page and are available under the Life Pay tab.
If the calendar icon is visible near the scheduled date field, you may schedule a payment in advance, up through the payment due date. Once your payment has been scheduled, you have until midnight (Eastern Time) of the scheduled payment date to cancel your payment. To cancel a payment, return back to the Make a Payment page. If the calendar icon is not visible, payment may be made today only.
If you are trying to make a payment and have not yet provided us with your payment method, you will be asked to do so on the Make a Payment page. By giving us your email address in the field provided, a payment confirmation will be emailed to you.
Day One: The day your online payment has been scheduled.
Day Two: The payment transaction is passed to our bank.
Day Three: The payment can be viewed on Transaction History.
Note: Holiday weekends may extend the posting of payments
Your Profile – Before an online payment can be made, you must provide us with at least one payment method. This information is recorded on the User Profile page or on the payment page. By entering your bank routing number and bank account number in the fields provided, you are giving Amica the authority to initiate a debit entry to your bank account on your behalf. If you elect to give us your credit card information, you are authorizing Amica to make charges to that credit card. If you wish to update or delete your bank account or credit card information, return to the Your Profile page. If you choose not to store your information for future use, it will be deleted after you end your session by logging off.
Billing Notification – You have the option of receiving your billing notification by mail or email. If you prefer email notification, select the email option from the Billing Notification section, then choose which email address you prefer to use for billing notification. Next click the Save link to save your selection. An email message will be sent to you when the bill or automatic payment plan notice is created. This message also provides summary information on the balance owed and a link back to Amica.com. For the first cycle, both a paper bill and email message are sent. Thereafter, only the email notification is sent.
Refund Policy
Return premiums and cancellations are credited to the policy balance. Generally, if there are no unpaid balances, overpayments are made payable to the customer and mailed to the address on record. Overpayments produced as the result of a credit card payment are credited to the originating credit card account.
