E-Bill Frequent Questions
- How many days does it take for the payment to be processed?
- What happens when a payment is submitted on a weekend?
- When can I view my payment on the Transaction History page?
- How can I pay more than the minimum amount due?
- Do I have to sign up for e-mail notification in order to make a payment online?
- Will I continue to receive a paper bill in the mail after I sign up for e-mail notification?
- Why are there no online bills to view?
- How do I change the bank or credit card information for my on-line payment?
- Can I cancel the e-mail notification option?
- When I accessed Account Overview page, I was directed to contact an Amica representative. Can I still make an online payment?
- How far in advance can I schedule my payment?
- How long do I have to cancel my online payment?
- How do I cancel my online payment?
How many days does it take for the payment to be processed?
Payments take up to four days to process. Payments made on a weekend or a holiday are processed for payment on the next business day. For example, an online payment submitted on Saturday or Sunday is processed on Monday. The payment transaction is forwarded to our bank and posted to our billing and payment system on Tuesday. By Wednesday the payment should be available for view on the Transaction History page.
What happens when a payment is submitted on a weekend?
Any online payments submitted on a Saturday, Sunday, or holiday will be processed on the next business day.
When can I view my payment on the Transaction History page?
An online payment can be viewed immediately on the Online Transaction History view. It will appear on the Transaction History page the day after it is posted to the billing and payment system.
How can I pay more than the minimum amount due?
If you wish to pay more than the minimum, go to the Make A Payment page. The minimum payment is already listed, but you can type over that amount with the amount you wish to pay. Then, click the Submit Payment button. Please make sure the amount is shown in dollars and cents. For example 199.00.
Do I have to sign up for e-mail notification in order to make a payment online?
No, you do not have to sign up for e-mail notification. Customers who receive bills by mail can also make online payments.Will I continue to receive a bill in the mail after I sign up for e-mail notification?
The first bill you receive after you sign up for e-mail notification will be both the paper bill and the e-mail notification. After that, just an e-mail notification of the bill will be sent.
Why are there no online bills to view?
Account owners have the ability to make online payments on all of their policies if there is a balance due. If there is no outstanding balance, a payment cannot be made. Check the Account Overview page to find out when your next bill will be due.
How do I change or add bank or credit card information for my online payment?
For previously stored payment methods, go to Your Profile where you can change your bank account or credit card information prior to making an online payment. After updating this information, you can proceed to the Make a Payment page to submit your payment.
For temporary use of a payment method, go to the Make A Payment page and provide your payment totals. You will be prompted to choose a payment method. At that point, you may add a payment method and indicate a choice to store it for future use or simply have it expire at the end of your session when you log off.
Can I cancel the e-mail notification option?
If you have signed up for e-mail notification and you wish to cancel, you may do so at any time by accessing Your Profile. On the Your Profile page, you can eliminate e-mail notification within the Billing Information section. A paper bill will be sent during your next billing cycle.
When I accessed the Account Overview page, I was directed to contact a Amica representative. Can I still make an online payment?
If there is a hold on your account, the Account Overview page will direct you to contact an Amica representative. If you are late in making your payment, you can still access Make A Payment page and make your online payment.
How far in advance can I schedule my payment?
You may schedule a payment up to and including the payment due date.
How long do I have to cancel my online payment?
You have until midnight (Eastern Time) of the scheduled date of the payment to cancel it.
How do I cancel my online payment?
If your payment's scheduled due date has not passed, you can cancel your online payment by visiting the Make a Payment page. By clicking on the cancel payment button, your payment will be cancelled and an e-mail confirmation will be sent to you.
