EBill Frequent Questions
- How many days does it take for the payment to be processed?
- What happens when a payment is submitted on a weekend?
- When can I view my payment at Check Your Account?
- How can I pay more than the minimum amount due?
- Do I have to sign up for E-mail notification in order to make a payment on-line?
- When I sign up for E-mail notification, will I receive a paper bill in the mail?
- There were no on-line bills to view, Why?
- How do I change the bank account information for my on-line payment?
- Can I cancel the E-mail notification option?
- When I accessed Check Your Account, I was directed to contact a Customer Representative. Can I still make a payment on-line?
- How far in advance can I schedule my payment?
- How long do I have to cancel my on-line payment?
- How do I cancel my on-line payment?
How many days does it take for the payment to be processed?
Payments take four days to process. Payments made on a weekend or holiday are grouped with payments that are made on the next available business day. For example, an on-line payment submitted on Saturday or Sunday is grouped with Monday's payments. Tuesday the payment transaction is forwarded to our bank. Wednesday, the payment is deducted from your bank account and posted to our billing and payment system. Thursday, the payment can be viewed on Check Your Account.
What happens when a payment is submitted on a weekend?
Any on-line payments submitted on a Saturday, Sunday, or holiday will be grouped with payments that are submitted on the next business day and processed accordingly.
When can I view my payment at Check Your Account?
An on-line payment can be viewed at Check Your Account the day after it is posted to the billing and payment system.
How can I pay more than the minimum amount due?
If you wish to pay more than the minimum, proceed to the Make A Payment screen. Position your cursor at the payment amount field on the screen. Type in the amount you wish to pay and click the submit payment button. Please make sure the amount is shown in dollars and cents, for example 199.00.
Do I have to sign up for E-mail notification in order to make a payment on-line?
No, you do not have to sign up for E-mail notification. You can still make a payment on-line, even if you receive the paper bill in the mail.When I sign up for E-mail notification, will I receive a paper bill in the mail?
The first bill you receive after you sign up for E-mail notification will be both the paper bill and the E-mail notification. For every bill thereafter just an E-mail notification will be sent.
There were no on-line bills to view, Why?
If your policies are subject to special billing instructions, the bills are not available for viewing. Special billing instructions include Bill to Mortgage, Automatic Payment Plan, Payroll or Pension Deductions, Send Bill to Instructions and See Comments instructions. Please refer to Check Your Account for the billing method of your policies. If you wish to make any changes to the billing instructions on you policies, please contact an Amica Representative at 1-800-242-6422. Also, if a bill has not been issued for your policies, the on-line bill will not be available. Please refer to Check Your Account for when the next bill will be issued.
How do I change the bank account information for my on-line payment?
By accessing the User Profile screen, you can change your bank account designation for making your payment. Under the bank account information, update the bank account type, name on the bank account, bank routing number and bank account number. At the bottom of the screen, click on the Submit Profile button. You may now proceed to the Make a Payment screen to submit your payment.
Can I cancel the E-mail notification option?
If you have signed up for E-mail notification and you wish to cancel, you may cancel it anytime by accessing User Profile. At the bottom of the screen, change the E-mail notification answer to "No" and click on the Submit Profile button. At the next billing cycle, a paper bill will be sent.
When I accessed Check Your Account, I was directed to contact a Customer Representative. Can I still make a payment on-line?
If there is a hold on your account, Check Your Account will direct you to contact an Amica Representative. If you are late in making your payment, you can still access Billing and Payment and make a payment on-line.
How far in advance can I schedule my payment?
You may only schedule a payment up to and including the payment due date.
How long do I have to cancel my on-line payment?
You only have until midnight (Eastern Time) of the scheduled date of the payment to cancel it.
How do I cancel my on-line payment?
Provided the scheduled date has not passed, select the Make A Payment page. Two buttons will appear under the payment information. Select the Cancel Payment button. A screen will appear asking you to verify the information. Select the Cancel Payment button. Your payment has now been cancelled and an e-mail confirmation will be sent to you.
