Electronic Bill and Payment Service
Amica's online electronic bill and payment service is offered to our customers as another way to manage their auto, home, umbrella insurance premium payments. Here you can pay eligible policies online, and opt in to receive
E-mail notification of your payments due – instead of receiving postal-mailed bills.
How to use E-Bill and Payment Services
Customer Login – There are three ways to login to your account. The Home Page prominently displays a login box in the upper right corner. You can also access it from the Customer Login link displayed in the top banner of most site pages. Another entry point is on the Customer Service page.
- If you are a customer who has never logged into amica.com, start by clicking on the Are you a new user? link. You will be asked a few questions so that we may verify your identity. Once verified, you will be prompted to create a User Name and Password. You will use your new User Name and Password for all future visits.
- If you are a returning customer, type your account number or policy number in the User Name field, and your current password in the Password field. Your account number can be found on your bill. After logging in, you will be asked a few questions and prompted to create a new User Name and Password. You will use your new User Name and Password for all future visits. If you need assistance with your password, click on the Forgot Password link or contact an Amica Representative at 800-242-6422.
After you log in, you will be offered a "quick view" summary of your account status, including any payments due. On this page we will also post important alert messages regarding your account. For instance, the status of pending scheduled payments.
Click the plus sign under Active Policies to reveal your policy numbers. Then click on any policy number to review your policy's declaration page.
Check Your Account – This section provides up-to-date payment and billing status of all your policies. Here you'll find policy numbers, policy type, billing method, minimum amount due, unpaid balance, payment due date, next installment amount, and next installment due date. Click on the policy type for additional billing details.
Statement /Notices – This section provides an electronic version of your bill or Automatic Payment Plan (APP) notice which is downloadable. Simply pick a date and view the bill or notice issued. From this page you can jump to Make a Payment.
Transaction History – Click on this link to see a daily breakdown of account transaction activity. The transaction activity includes premiums charged on your policies, statements and notices issued, and payments received. You can also filter down to a specific policy view.
Make a Payment – Here we offer you two ways to pay your insurance premium: Quick Pay or Pay by Policy. To quickly pay your account bill, click on the Quick Pay tab. The minimum amount due is automatically entered in the payment amount field. If you prefer to pay by policy, select the Pay by Policy tab. You will next be given the option of selecting which policy or policies you'd like to pay and typing your payment amount(s). The minimum amount due will be indicated. Both payment options inform you of the minimum amount due, and offer you the opportunity to pay more than the minimum (up to the full unpaid balance).
If the calendar icon is visible near the scheduled date field, you may schedule a payment in advance (up to the payment due date). Once your payment has been scheduled, you have until midnight (Eastern Time) of the scheduled date to cancel your payment. To cancel a payment, return back to the Make a Payment page. If calendar icon is not visible, payment may be made today only. Credit card payments can only be scheduled for the current day.
If you are trying to make a payment and have not provided us with your payment profile, you will be automatically directed to the User Profile page. Here you will be asked to indicate your method of payment: bank account or credit card. By giving us your E-mail address in the field provided, a payment confirmation will be E-mailed to you.
Day One: This is the day your online payment has been scheduled.
Day Two: The payment transaction is passed to our bank.
Day Three: The payment can be viewed on Transaction History.
Note: long holiday weekends may extend the posting of payments
User Profile – Before an online payment can be made, you must provide us with at least one payment method. This information is recorded on the User Profile page. By entering your bank routing number and bank account number in the fields provided, you are giving Amica the authority to initiate a debit entry to your bank account on your behalf. If you elect to give us your credit card information, you are authorizing Amica to make charges to that credit card. If you wish to update or delete your bank account or credit card information, return to the User Profile page.
E-mail Notification – If you choose to sign up for E-mail notification, click edit next to, "You currently receive your statement by U.S. Mail." Follow the system prompts and it will guide you through changing your billing notification from postal mail to E-mail. With this option, an E-mail message is sent to you when the bill or APP notice is created. This message also provides you with summary information on the balance owed and a link back to amica.com. For the first cycle, both a paper bill and E-mail message are sent. Thereafter, only the E-mail notification is sent.
Refund Policy
Return premiums and cancellations are credited to the policy balance. Generally, if there are no unpaid balances, overpayments are made payable to the customer and mailed to the address of record. Overpayments produced as the result of a credit card payment are charged back to the originating credit card account.
