Electronic Bill and Payment Service
Amica's on-line electronic bill and payment service is offered to our policyholders as another way to manage your auto, home, umbrella insurance premium payments. You can pay eligible policies online and optionally receive email notification of your payment due instead of a paper bill.
How to use E-Bill and Payment Services
Customer Login- There are three ways to login to your account. On the Home Page is a login box prominently displayed in the upper right. At the very top is a Customer Login link displayed on most pages. Also, Customer Service offers a Manage your Account left hand navigation item.
At login, enter your account number or policy number and password. Your account number can be found listed on your bill. If you need assistance with your password, click on the need or forgot password link or contact an Amica Representative at 1-800-242-6422.
Your Auto Home Umbrella - Provides a "quick view" of information regarding your account status. If there are important messages such as a pending scheduled payment or one of your policies lapsing into cancellation due to non-payment, they will appear across the top. In the middle section of the page, a snapshot of any online eligible policies is displayed along with up to date account balances and whether there is any money currently due.
A complete listing of all your policies and limits is presented to the right hand side of the page. Click the plus sign to reveal policy numbers for each of the policy types you own. Click on any specific policy number to see a detailed view of your policy.
Check Your Account - This section provides the up-to-date payment and billing status of all policies on your account. This summary lists policy number, type of insurance, billing method, minimum amount due, unpaid balance, payment due date, next installment amount, next installment due date, up to three most recent payments, as well as any policies that are billed with special instructions. Your homeowners policy premium that is escrowed through a financial institution is an example of a policy that is billed with special instructions. You may also click on the policy type to get further billing details on each specific policy.
Billing History - This section provides an electronic version of your bill which can be viewed and downloaded. Simply pick a date and view the bill issued on that day. Please note that bills on policies with special billing instructions are not available on-line. This includes policies subject to the Automatic Payment Plan, Payroll or Pension Deduction, and Bill to Mortgagee, Send Bill To and See Comments instructions. There are links on this page to Make a Payment.
Make a Payment - This screen enables you to make an on-line payment. The summary of amounts due is repeated for easy reference when deciding how much to pay. The minimum amount due is automatically prompted in the payment amount field. If you wish to pay more than the minimum, or the full unpaid balance, just update the amount in the field accordingly. There is a calendar icon to the right of the scheduled date field. You may schedule a payment in advance. By clicking on the icon, you may select a day up to and including the payment due date. If there is no calendar icon, payment may only be made today. If you have not provided us with your payment profile, you will be automatically directed to the User Profile page, where you can update your profile for submitting payment.
To make your payment, click the Continue button. A Payment Verification page will show asking you to verify the information. If the information is correct and you wish to authorize the payment, select the Submit button. By clicking Submit, you are instructing Amica to initiate a debit entry to the bank account identified in your profile. If you want to change the payment, select the Edit button. If you do not want to make the payment, select the Cancel button. Once you have made payment, a Payment Confirmation will appear. If you have provided us with your e-mail address, the payment confirmation will be e-mailed to your address. Once your payment has been scheduled, you have until midnight (Eastern Time) of the scheduled date to either modify or cancel your payment. Just follow the prompts on the screen to either edit or cancel the payment.
Payments take four days to process from the scheduled date.
Day One: This is day on which your on-line payment has been scheduled.
Day Two: The payment transaction is passed to our bank.
Day Three: The payment is deducted from your bank account and posted to our billing and payment system.
Day Four: The payment can be viewed on Check Your Account.
User Profile - Before an on-line payment can be made the Bank information must be provided. By entering your bank routing number and bank account number in the Authorization Agreement for Direct Payment, you are providing Amica with the authority to initiate a debit entry to your bank account at the time you make a payment. On the fields provided, please enter your name on the bank account, the bank routing number, and the bank account number. If you wish to change or revoke your authorization, please update the bank account information accordingly.
If you choose to sign up for E-mail notification, please select yes on the box and enter your E-mail address in the field provided. An E-mail address must be provided if you choose E-mail notification. With this option, an E-mail message is sent to you when the bill is created. The E-mail message provides summary information on the balance owed and a link to the Amica.com log-in screen. The E-mail notification replaces the paper. For the first cycle, both paper bill and E-mail message are sent. Thereafter, only the E-mail notification is sent.
