Billing Frequent Questions
- Policies Not Eligible for Electronic Payment
- Updating Your E-mail within Manage Your Account
- Changing Your Bank Routing Information
- Can I Make My Premium Payment Using My Credit Card?
- Viewing Bill Payments
- Making a Payment when your Policy is in Non-payment Cancellation Status
- I used to receive a single account bill and now I am being billed separately, why?
- Eliminating E-mail Notification
- Can I Designate How My Electronic Payment is Divided between My Homeowners and Auto Policies?
- My regular installment is $100, but I would like to pay more. How will this affect my future installment amounts?
Policies Not Eligible for Electronic Payment
Some policies are NOT eligible for electronic payment including:- Policies that have a "Send Bill To" address. (If a policyholder wishes to pay online, a policy change needs to occur to remove the "send bill to" address. Please Contact Us.)
- Automatic Payment Plan
- Homeowners policies billed to a mortgagee.
Updating Your E-mail within Manage Your Account
Having your up-to-date E-mail address on file is essential to keeping your account information accurate. To avoid any disruption of your e-mail notification it is important for you to keep your address correct.
Once you have logged onto Manage Your Account (available from the top navigation throughout the site), select "User Profile" from the left side navigation. The "E-mail Notification and On-line Payment Information" page will allow you to input your E-mail address for the first time or change your existing E-mail address.
Changing Your Bank Routing Information
To update your bank routing information, please log into Manage Your Account and go to "User Profile".
Can I Make My Premium Payment Using My Credit Card?
At this time we cannot accept credit cards as payment, but we are evaluating this capability as an added customer enhancement.
Viewing Bill Payments
It takes up to four days to process an online payment.
Making a Payment when your Policy is in Non-payment Cancellation Status
You may still make a payment online as long as the cancellation effective date has not passed. Proceed to the Billing and Payment section of "Manage Your Account" to make your payment.
I used to receive a single account bill and now I am being billed separately, why?
There are two reasons this may happen.- You may have recently requested separate billing on each of your policies, or
- You are late with your payments and separate cancellation bills have been sent on each policy.
Eliminating E-mail Notification
You can switch back to receiving your paper bill in the mail by logging into "Manage Your Account" and going to "User Profile." On the question, "Do you want to receive E-mail notification?" change your response to "NO."
Can I Designate How My Electronic Payment is Divided between My Homeowners and Auto Policies?
No. We automatically apply the payment to the policies based on the amounts owed.My regular installment is $100, but I would like to pay more. How will this affect my future installment amounts?
Amounts paid above the minimum installment will be used to reduce the amount of the next installment or the number of remaining installments. For example, if the installments are $100.00 each and you pay $150.00, the next installment will be billed for $50.00. If you pay $200.00, this is enough to satisfy two installments and you will be billed the month after next.
