Billing Frequent Questions
- Updating Your E-mail within Manage Your Account
- Changing Your Bank Routing Information
- Can I Make My Premium Payment Using My Credit Card?
- Viewing Bill Payments
- Making a Payment when your Policy is in Non-payment Cancellation Status
- I used to receive a single account bill and now I am being billed separately, why?
- Eliminating E-mail Notification
- Can I Designate How My Electronic Payment is Divided between My Homeowners and Auto Policies?
- My regular installment is $100, but I would like to pay more. How will this affect my future installment amounts?
Updating Your E-mail within Manage Your Account
Having your up-to-date E-mail address on file is essential to keeping your account information accurate. To avoid any disruption of your E-mail notification it is important for you to keep your address correct.
To update your E-mail address, log into Manage Your Account (available from the top navigation throughout the site), select "User Profile" from the left side navigation. In the Billing Information section, you can update E-mail address.
Changing Your Bank Routing Information
To update your bank routing information, please log into Manage Your Account and go to "User Profile" " where you can add or change your bank account information. .
Can I Make My Premium Payment Using My Credit Card?
Yes. Please log into Manage Your Account and go to "User Profile" where you can add or change your credit card information and then proceed to the Make a Payment page to complete your credit card payment.
Viewing Bill Payments
It takes up to four days to process an online payment.
Making a Payment when your Policy is in Non-payment Cancellation Status
You may still make a payment online as long as the cancellation effective date has not passed. Proceed to the Make a Payment page of "Manage Your Account" to make your payment.
I used to receive a single account bill and now I am being billed separately, why?
There are two reasons this may happen.- You may have recently requested separate billing on each of your policies, or
- You are late with your payments and separate cancellation bills have been sent on each policy.
Eliminating E-mail Notification
You can switch back to receiving your paper bill in the mail by logging into "Manage Your Account" and click "User Profile." On the "User Profile" page, you can eliminate E-mail notification within the Billing Information section. At the next billing cycle a paper bill will be sent.
Can I Designate How My Electronic Payment is Divided between My Homeowners and Auto Policies?
Yes, our "Pay by Policy" option allows you to apply specific payment amounts to your policies. Find if featured on the "Make a Payment" page.My regular installment is $100, but I would like to pay more. How will this affect my future installment amounts?
Amounts paid above the minimum installment will be used to reduce the amount of the next installment or the number of remaining installments. For example, if the installments are $100.00 each and you pay $150.00, the next installment will be billed for $50.00. If you pay $200.00, this is enough to satisfy two installments and you will be billed the month after next.
