Billing Frequent Questions
- How do I update my e-mail address online?
- How do I change my bank routing information?
- Can I make my premium payment using a credit card?
- How do I view my bill payments?
- Can I make a payment when my policy is in non-payment cancellation status?
- I used to receive a single account bill. Why am I now being billed separately?
- How do I switch from e-mail to mail bill notification?
- Can I designate how my electronic payment is divided between my homeowner and auto policies?
- My regular installment is $100, but I would like to pay more. How will this affect my future installment amounts?
How do I update my e-mail address online?
Your e-mail address is an essential part of your account information. Keeping it up-to-date is necessary to avoiding any disruption in your e-mail notification service.
To update your e-mail address, log into Manage Your Account and go to the Your Profile page. In the E-mail Addresses section, you can add, update and store up to ten e-mail addresses.
How do I change my bank routing information?
To update your bank routing information, log into Manage Your Account and go to the Your Profile page. Here you can add or change your bank account information.
Can I make my premium payment using a credit card?
Yes. Log into Manage Your Account and go to the Your Profile page. Here you can add or change your credit card information, and then proceed to the Make a Payment page to complete your credit card payment.
How do I view my bill payments?
It takes up to four days to process an online payment. Once a payment has been processed, you can view it on the Transaction History page.
Can I make a payment when my policy is in non-payment cancellation status?
You can still make a payment online, as long as the "cancellation effective date" has not passed. Go to the Make a Payment page to make your payment.
I used to receive a single account bill. Why am I now being billed separately?
There are two reasons this may happen:- You may have recently requested separate billing on each of your policies, or
- You are late with your payments and separate cancellation bills have been sent on each policy.
How do I switch from e-mail to mail bill notification?
You can switch back to having your bill mailed to you by logging into Manage Your Account and clicking on the User Profile page. On the Your Profile page, you can select "mail" from the Billing Notification section. A bill will be sent to you during the next bill cycle.
Can I designate how my electronic payment is divided between my homeowner and auto policies?
Our "Pay by Policy" option allows you to apply specific payment amounts to your policies. It is located on the Make a Payment page.
My regular installment is $100, but I would like to pay more. How will this affect my future installment amounts?
By electing to pay more than the minimum installment amount, you will reduce the amount of the next installment or the number of remaining installments. For example, if the installments are $100 each and you pay $150, the next installment will be billed for $50. If you pay $200, you will have paid for two months worth of bills so you will not received an installment bill the following month.
