Billing and Payment Help


E-bill Frequent Questions



How many days does it take for the payment to be processed?

Payments take up to four days to process. Payments made on a weekend or a holiday are processed for payment on the next business day. For example, an online payment submitted on Saturday or Sunday is processed on Monday. The payment transaction is forwarded to our bank and posted to our billing and payment system on Tuesday. By Wednesday the payment should be available for view on the Transaction History page, accessed from the Billing and Payments.

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What happens when a payment is submitted on a weekend?

Any online payments submitted on a Saturday, Sunday, or holiday will be processed on the next business day.

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When can I view my payment on the Transaction History page?

An online payment can be viewed immediately on the Transaction History page, accessed by clicking on the View transaction history link from the Billing and Payments page.

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How can I pay more than the minimum amount due?

If you wish to pay more than the minimum, go to the Billing and Payments page and select the Make a Payment button. The minimum payment is already listed, but you can type over that amount with the amount you wish to pay. Then, click the Continue button to verify your change. Please make sure the amount is shown in dollars and cents. For example: 199.00.

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Do I have to sign up for e-bill in order to make a payment online?

No, you do not have to sign up for e-bill. You can make a one-time payment by going to the Billing and Payments page and selecting the Make a Payment button. Customers who receive bills by mail can also make online payments.

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How do I get the e-discount?

In some states you may receive the e-discount if you sign up for e-policy and e-bill.

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Will I continue to receive a bill in the mail after I sign up for e-bill?

The first bill you receive after you sign up for e-bill will be both the paper bill and the email notification. After that, just an email notification of the bill will be sent.

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Why are there no online bills to view?

Account owners have the ability to make online payments on all of their policies if there is a balance due. If there is no outstanding balance, a payment cannot be made. Check the Billing and Payments page to find out when your next bill will be due.

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How do I add bank or credit card information for my online payment?

A new payment method can be added in three ways. One option is to go to the Billing and Payments page and select the Edit payment method link. Then on Your Profile page, click on the Add a Payment Method button.

An alternative is to select the Make a Payment button from the Billing and Payments page, then select Add a New Payment method button.

A third way is to go to Your Profile page and click the Add a Payment Method button in the Payment Methods section.

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How do I change bank or credit card information for my online payment?

From the Account Home page, access Your Profile. In the Payment Methods section, click the corresponding Edit or Delete link and make your update. Select the Save button to finalize the changes.

For temporary use of a payment method, go to the Make A Payment page and provide your payment totals. You will be prompted to choose a payment method. At that point, you may add a payment method and indicate a choice to store it for future use or simply have it expire at the end of your session when you log off.

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Can I cancel my e-bill enrollment?

If you have signed up for e-bill and you wish to cancel, you may do so at any time by logging in and accessing Your Profile. In the Paperless Preferences section, click the Edit link for E-bill. On the Paperless Preferences page, under the E-bill heading, select the U.S. Mail button and click Submit.

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When I accessed my online account, I was directed to contact an Amica representative. Can I still make an online payment?

If there is a hold on your account, you will see an alert on the top of the Account Home page directing you to contact an Amica representative. If you’re late making your payment, you can still access the Billing and Payments page and click the Make a Payment button to make an online payment.

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How far in advance can I schedule my payment?

You may schedule a payment up to and including the payment due date.

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How long do I have to cancel my online payment?

You have until midnight (Eastern Time) of the scheduled date of the payment to cancel it.

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How do I cancel my online payment?

You can cancel your payment from either the Billing and Payments page or the Make a Payment page. In the Pending Payments section, click the Cancel payment link next to the payment you wish to cancel. Then click the Submit button on the Cancel Payment page.

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