Account and Technical Help


Customer Login



I forgot my password, what should I do?

First enter your user name on the login page, which you can access from the home page’s Manage Your Account section. When you are asked to enter your password, click on the I forgot my password link provided. You will be presented with two options. You can either reset your password online by answering verification questions, or you can have a temporary password sent to your primary email address. Once you have selected an option and gone through the process, you will be able to create a new password.

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I forgot my user name, what should I do?

If you have forgotten your user name, click the I forgot user name link on the Login page. The process will include asking you to enter your account information and to answer a verification question. We will then display your user name to you.

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I forgot both my user name and password, what should I do?

If you have forgotten both your user name and password, first use our forgot user name function. The process will include asking you to enter your account information and to answer a verification question. We will then display your user name. To reset your password, log in with your user name and click on the I forgot my password link located on this page. We will then present you with two options. You can either reset your password online by answering verification questions, or have a temporary password sent to your primary email address. You will then be able to create a new password. Use this password along with your user name to log in to Amica.com.

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What should I do if my user name doesn't work?

If you have accurately typed your user name and are still unable to log in, the problem may be with your computer's Internet configurations. You must have JavaScript and cookies enabled on your computer. We serve cookies to help you navigate through the site and to monitor traffic. You also need 128-bit encryption enabled in your browser.

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What should I do when my online account has been locked?

If your online account has been locked, please contact us at 800-242-6422.

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How do I change my user name?

User names cannot be changed online. If you would like to change your user name, please contact us at 800-242-6422.

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How do I change my password?

Log in to Amica.com and click on the Your Profile section on the Account Home page. On the Your Profile page, under Login Settings, click the Edit link next to Password, which displays a Password Verification box. Enter your existing password and click the Continue button. On the Create a New Password page, type your new password, then click the Save button and your password will be updated immediately.

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How does the security image make logging in more secure?

Every time you log in, your security image will be displayed. If you don't see it or recognize it, you may not be on the authentic Amica.com site and should not enter your password.

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