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Billing and Payment FAQs

Billing and payment questions asked by customers

We’ve expanded our payment options through our partnership with One Inc, a payment-processing vendor that’s modernizing the way our customers can send and receive payments. If you’ve received an email from amica@oneinc.com, rest assured that it’s been sent on behalf of Amica. Please see the questions below for directions on accepting an Amica Mutual or Amica Life disbursement. For directions on accepting a claim payment, visit the Claims Frequent Questions page.

If you’re entitled to a dividend, premium or other disbursement from Amica, you’ll receive an email from amica@oneinc.com. Follow the directions outlined in the email to select how to receive funds. If you’ve received an email regarding a claim payment, please visit the Claims Frequent Questions page for instructions on how to accept the payment.

You can receive your disbursement via electronic funds transfer (EFT) to your bank account, Venmo, PayPal, or by check.

If you select PayPal, the email we use must match the email used for the PayPal account. If you select Venmo, the phone number we use must match the phone number used for the Venmo account.

For an auto, home, marine or umbrella policy, you’ll have to enter your account number, which begins with the letter “N.” You can find it on your invoice, policy documents or Amica.com account home page.

In order to receive disbursement from Amica electronically, you’ll need to follow the steps below. Otherwise, you’ll be mailed a check.

  1. The primary insured will receive an email from One Inc (amica@oneinc.com) first. The email will include a link to One Inc’s secure portal.

    Please note: You’ll need your account number, which begins with the letter “N.” You can find it on your invoice, policy documents or Amica.com account home page.

  2. After completing the Identity Verification Process, the primary insured will be asked to indicate whether they’ll select the payment method or allow the additional named insured to make the selection.
  3. If the primary insured is making the selection, they’ll need to enter or validate the payment method information.
  4. The primary insured will then complete their approval of the payment.
  5. The second insured will receive an email from One Inc (amica@oneinc.com) with a link to One Inc’s secure portal after the primary insured has completed all steps.

    Please note: You’ll need your account number, which begins with the letter “N.” You can find it on your invoice, policy documents or Amica.com account home page.

  6. After completing the Identity Verification Process, the second insured will either see the account details selected by the primary insured or be prompted to make a payment method selection. The second insured isn’t able to change the selection made by the primary insured.
  7. After both insureds have completed their approval of the payment, each will receive a confirmation email.

  1. The policyowner will receive an email from One Inc (amica@oneinc.com) first. The email will include a link to One Inc’s secure portal.

    Please note: You’ll need your policy number. You can find it on your invoice, policy documents or Amica.com account home page.

  2. After completing the Identity Verification Process, the policyowner will be asked to select their desired payment method.
  3. After the policyowner has completed the process, they’ll receive a confirmation email.

You can make a payment using electronic funds transfer (EFT) from your bank account, or debit or credit card. We accept Visa, MasterCard, Discover and American Express. (Please note that for annuity payments, you must use a bank account.)

To update your payment methods, log in to your account and go to the Billing section. In the Payment Methods tab, you can add a new payment method or edit/delete one that was previously stored.

Certain updates will require you to delete your stored payment method and add a new one using the new information.

To cancel a payment, go to the Billing section of your account. There you’ll be able to view your pending payments, and cancel a payment.

Payments must be canceled by midnight (ET) of the submission date to ensure that your financial account is not charged.

To cancel a payment for your Amica Life policy, please contact Amica Life customer service at 844-894-4228.

You can make a payment online, by U.S. mail or by phone. You can also sign up for AutoPay to avoid installment charges.

  • Mail your auto, home, marine and umbrella payments to:
    Amica Mutual Insurance
    PO Box 9128
    Providence, RI 02940-9128
  • Mail your life or annuity payments to:
    Amica Life Insurance Company
    PO Box 9700
    Providence, RI 02940-9700
  • Call 800-492-6422 to make a payment by phone
  • For life and annuity payments, call 800-894-4228

Yes, by signing up for AutoPay, you can have your payments automatically deducted from your bank account or charged to your credit card. When using this option, you will not be charged installment fees.

Yes, once a bill has been issued, you may schedule a payment for a future date before or on the payment due date.1

Yes, as long as you have a primary email address on file.

Please allow up to three (3) business days after the scheduled payment date for processing through your financial institution.

Once a payment has been processed, you can view it by accessing Transaction History, under the Billing section of your account.

You can enroll in Paperless under the Profile section of your account.

Scheduled payments are not available for Amica Life products.