"There are good insurance companies and there are great insurance companies....
... But then there are unique and really special ones, and that's where Amica fits in. You're working with people and not just with a business. That's what really matters to us as customers and consumers - quick, simple, friendly, nice. Good business, good customer relations."
- Deb P., Farmington, ME
“My expectations are all around service and response time. As a busy working professional, who often doesn’t get to do business until after hours, I was looking for someone who has a good web site, good local office, excellent response time, range of services . . . And I’ve found over the years that nobody excels like Amica does.”
- Suzanne H., Southampton, MA
“I would like to thank all the employees at Amica who have helped me with a recent water damage claim at my home! Being a policyholder for many years I had always thought that Amica was a great company; now, there is no doubt. From the first call to your claims department to this point in the rehab process I have been treated as if I were your only policyholder who had a problem. Your staff has been responsive, honest, helpful, and always there when I needed it.”
- Kenneth M., Raleigh, North Carolina
“They’ve been helping us all along . . . A lot of (restoration) was being done while we were still in shock from the fire . . . They (Amica) do it so well that you don’t notice that it’s an ‘us’ and ‘them’ relationship. They feel that they’re part of solving the problem with us. It’s been excellent all the time.”
- Arthur B., Cranston, RI
“Never have I received such a high level of customer service and professionalism from any company, especially an insurance organization. I have been very pleased with my experiences with Amica for my home and auto insurance, and am thankful we made the transition to your company.”
- Mario M., Milford, MI
"The people at Amica have been that extra step ahead. They have called me back when I haven't asked them to call me back. They helped me work through some of the red tape. So, integrity to me is high on that list. It's one of the key attributes I look for and what Amica values."
- Robert R., Milwaukee, WI
“(We) were victims of the cedar fire near San Diego . . . and lost everything we owned and treasured. The unbelievable actually happened. In time, however, we found that we were also unbelievably fortunate to be completely covered by Amica. We had no idea there could be so much difference in coverage between companies . . . There still remains much to do, of course, but Amica has given us every opportunity to be able to care for ourselves again - to build for our future and rebuild our home.”
- Maxine L., Ramona, CA
“I’m thrifty, but I feel value is important to me and what I found with Amica is that they’re there for me. I feel very secure with them. It's one thing in my day-to-day life I don't have to worry about...I am a customer of theirs and customers come first. And whatever they can do to help me, they’re going to try to get done for me.”
- Lynn S., North Granby, CT
“Our house burned down two weeks ago in the recent San Diego firestorm . . . Happily, Amica has really come through for our family. We received a debit card the day after the fire from (our Amica representative). He walked with us approximately two miles to reach our home to survey the damage . . . While our friends are still sifting through the rubble we are working with general contractors and architects. When a disaster like this happens, you find yourself praying you made the right insurance decisions beforehand. Your firm has shown our family that we make the right choice in insurers.”
- Harry and Rosemary K., San Diego, CA
“I absolutely love the electronic transfer of funds. It's one of the best parts of my plan. I never have to think about it. Don't have to worry about late payments. Don't have to think about a cancelled plan. I have to do so little to maintain my Amica policy.”- Michelle D., Portland, ME
“My wife and I recently relocated from Georgia to Massachusetts. We chose Amica to be our insurance company . . . We have had policies with other “big name” companies, but have never initially received such thorough and efficient service! When forms were promised, forms were received: when questions were asked, answers were given in a concerned and friendly manner . . . As far as we are concerned, we have chosen “the best!”!”
- Carolyn and Bob S., Newton, MA
“I find (Amica representatives) to be knowledgeable, competent, friendly, and willing to help me resolve whatever issues I’ve got at the time. Invariably, at the end of the call I feel satisfied. Amica is a problem-solving company.” - Michael S., Milwaukee, WI
“As someone who has had considerable career experience managing customer service operations, I was truly impressed with (my Amica representative's) well spoken explanations and gentlemanly courtesy. And, I might add, envious of Amica for having the good fortune to have hired such an extraordinary representative.”
- Catherine F., Brookline, CA
“(After our house fire) they have been very kind to us. They sent us a (debit) card immediately so we could go out and buy clothes and such. . . Any time I have ever told someone that Amica insured us, people say ‘Oh, you’re so lucky because they’re a wonderful company. Which is true.”
- Sylvia B., Cranston, RI
“I recently settled a homeowner's claim with your company. I would like to take this opportunity to personally commend the adjuster assigned to my claim. (He) processed my claim in a most professional manner. He was most courteous and put to rest my worries over my claim. You should be proud to have such an employee. He is a credit to himself and Amica.”
- Patrick Z., Bloomfield, NJ
“An out-of-control SUV recently struck our bedroom at about midnight, while we were sleeping. As you can expect, this was a very traumatic experience which had us visibly upset and shaken . . . Everyone at Amica was very, very helpful, supportive, cooperative, and professional. (Our representatives) worked to initiate very prompt action with adjusters and appraisers and regarding emergency repairs. They also expedited claim processing and payment so that we could initiate permanent repairs quickly. In short, they helped alleviate some of the trauma with their professional, fair, and supportive handling of the situation."
- Albert and Carol V., Boonton Township, New Jersey
“Amica trains their people to be professional and they're always professional in the way they talk to me. In what direction they advise me to take. They show me all the options. When you've got all the facts it's easy to do.”
- John G., Islesboro, ME
“Recently, we were in a car accident when another driver ran a red light and broadsided our van. (Our Amica adjuster) . . . did a tremendous job of investigating the accident, interviewing and working with the other insurance company to get our deductible refunded. The thing that was most impressive was his tremendous follow-up and consistent communication on everything that was happening. (He) made a very difficult situation much easier.”
- David R., Beltsville, MD
“What makes a company is not only the people, but keeping their promises. If they give their word ‘we’re going to send a guy out tomorrow,’ he’s out the very next day. And if they say “the check’s in the mail,” the check really is in the mail . . . we had the check in a day or two after the contractors completed the work . . . with Amica, when they tell you something, that’s their bond and they follow through with it.”
- Robert D., Milwaukee, WI
“We recently refinanced our mortgage and when Amica was contacted requesting some documentation, the representative called us first to get our “OK” before sending it. We really appreciated their thoroughness . . . We can’t say enough about Amica, and we just wanted to let you know how great your employees have been.”
- Mary and Bill C., Valley Stream, NY
“I switched all my coverages to Amica and I haven’t been sorry since. They’ve performed admirably, thank goodness. I’ve had very few claims, but when I did and I reported them I’ve received very prompt responses, and claims have been resolved very, very quickly.”
- L. Richard B., Chicago, IL
“In January I had a freeze up causing much interior damage. (My Amica adjuster) was wonderful, professional, knowledgeable, and very kind to me. She helped alleviate a great deal of stress . . . She was so kind and pleasant each time she came . . . I have been with Amica many years and am always happy with your service.”
- Joan C., Narragansett, RI
“When I call Amica with a claim or have a problem, the person on the other line definitely treats me like I’m a valued customer and it’s the most important thing in their day to make sure I’m helped to their fullest ability.”
- Daniel G., Barrington, RI
“After talking to many insurance companies we were beginning to think we had landed in an alien land of "don't care" incompetence. That was, however, until I contacted (Amica). What a breath of fresh air! After asking questions to determine our needs, (our Amica Rep) informed us what the issues and options were and how Amica could meet our needs. She followed up when she said she would and was always a professional. Thank you for providing such a caring, informed, and professional employee. Customers do notice and do remember excellent service.”
- Bill and Irene R., Sun City Center, FL
“I just feel that (Amica) is treating me the way they would like to be treated . . . It's really the best rule of thumb and it happens so naturally and so easily. They're just taking care of business and doing it very well . . . I don't think that it's normal service. I think that it's exceptional service. I trust the business I'm doing with Amica.”
- Harry W., Glastonbury, CT
“Superior service from a well-trained and friendly staff, strong resources, and the comfort that a policyholder will receive equitable treatment has been our experience. Over the years, (our Amica representative) has provided courteous and valuable assistance. Her extensive product knowledge and interest is a source of reliable guidance in dealing with a complex product. ”
- Norman S., Springfield, VA
“We had hail damage to our cars. The courtesy we received, and the promptness, were exemplary. They seem like they’ve got time to devote just to you. They’re very willing to support anything that you ask for . . . They’ve gone out of the way to look out for my convenience.”
- Dale R., Milwaukee, WI
“I wanted to let you know how pleased we were with the performance of Amica as demonstrated by (your representative in) the Michigan Office. He was completely supportive, efficient, and responsive in handling a case in which I was involved . . . On every aspect he did an excellent job. We appreciate your company and (your representative) more than we can say.”
- Mary Ellen and Robert J., Ann Arbor, MI
“They’ve always been very helpful and very eager to see if there’s something in my policy that can help me out, rather than just brushing me aside . . . I feel like they very much want to help me, and so I look forward to calling them because I know that they’ll do their best to solve my problem.”
- Julie D., Milwaukee, WI
