Amica Press Releases

10.26.09

Amica Ranked Highest for Eighth Consecutive Year

LINCOLN, R.I. - Amica Mutual Insurance Co. has been ranked highest in overall customer satisfaction among national homeowners insurers for the eighth consecutive year, according to the latest J.D. Power and Associates National Homeowners Insurance Study^SM.

The ranking is based on a survey of 12,987 homeowners who were asked to rate their satisfaction with their homeowners insurance companies in five categories: interaction, policy offerings, billing and payment, price and claims.

“Amica Mutual ranks highest for an eighth consecutive year among homeowners insurance companies, performing particularly well in all five factors that contribute overall customer satisfaction,” according to J.D. Power and Associates.

Amica earned 842 out of 1,000 possible points on the customer satisfaction index ranking, climbing 12 points from 2008. The average point score among all insurance companies was 773.

“Our employees work tremendously hard to ensure we take care of our customers,” said Robert DiMuccio, chairman, president and chief executive officer of Amica Mutual Insurance Company, said, “These findings confirm that Amica employees continue to go above and beyond when it comes to our customers.”

DiMuccio continued to praise Amica’s more than 3,200 employees, saying, “These stellar results could not have been achieved without their dedication, professionalism and customer-centric focus. It takes all of us to build an amazing team.”

Earlier this year, Amica Mutual Insurance Company also was ranked highest in customer satisfaction among national auto insurers in the J.D. Power and Associates 2009 National Auto Insurance Study.^SM It was the 10th consecutive year that Amica was ranked highest.

Amica also has earned a string of other customer service honors this year, including being named a “Customer Service Champ” by BusinessWeek magazine.

Amica Mutual Insurance Company, the nation’s oldest mutual insurer of automobiles, was founded in Providence, R.I., in 1907. The company is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Now based in Lincoln, R.I., the company employs more than 3,200 people in 40 offices across the country.