Awards and Recognition
Amica is a company that goes to extremes to get the job done for its customers. At Amica, everyone shares a vision that starts with a simple promise - serve the customer like they've never been served before, with integrity, humanity, and fairness. It's a responsibility that Amica has taken seriously for over 100 years.
J.D. Power and Associates
J.D. Power and Associates has ranked Amica Insurance
"Highest in Customer Satisfaction Among National
Auto Insurers, Eight Years in a Row," 1 and
"Highest in Customer Satisfaction Among National
Homeowners Insurers, Six Years in a Row" 2
 | |
| 2007 Auto | 2007 Homeowners |
Customer Satisfaction
J.D. Power and Associates contacts thousands of insurance customers to study the performance of their insurance companies. For the National Auto Insurance Study the customers are asked about their satisfaction with their insurers’ policy offerings, pricing, and day-to-day interactions, along with their overall service experiences.
Amica’s top rankings in these studies reflect our business philosophy of serving only our customers’ interests. We consistently deliver what you deserve from an insurance company. Your coverage is competitively priced, claims are handled quickly, and you’re always treated with courtesy and respect.
To learn more about the J.D. Power and Associates studies, and how other companies were ranked, use the following links:
J.D. Power and Associates 2007 National Auto Insurance Study
J.D. Power and Associates 2007 National Homeowners Insurance Study
BusinessWeek
Amica earned high honors as a “Customer Service Champ” in BusinessWeek magazine’s second-annual rankings.3 The 2008 report ranks the 25 best providers of customer service and describes the techniques, strategies, and tools these companies use to deliver great service.
A.M. Best Company
A.M. Best, a leading insurance industry analyst and the nation's authority on insurance company financial stability, has given the financial strength rating (FSR) of A++ (Superior) to Amica Mutual Group (Amica). This rating applies to the lead company, Amica Mutual Insurance Company and its affiliates: Amica Lloyd's of Texas (Sugar Land, TX) and Amica Property & Casualty Insurance Company.4 Additionally, A.M. Best has given the FSR of A+ (Superior) to Amica Life Insurance Company (Amica Life).4 These A.M. Best ratings reflect the respective Amica companies' outstanding capitalization, solid operating performance, and well-established market positions.
National Commission Against Drunk Driving
Amica Mutual Insurance Company and the Rhode Island Department of Transportation received the NCADD, Education and Prevention award for creating an effective prevention/education program resulting in the Rhode Island State Legislature lowering the drunk driving limit from .10 Blood-Alcohol Concentration to .08 BAC while increasing the public awareness of the dangers of impaired driving. Thomas Taylor of Amica Insurance and Ed Walsh of the Rhode Island Department of Transportation accepted the award.
1 Amica received the highest numerical score in the proprietary J.D. Power and Associates 2000-2007 National Auto Insurance Satisfaction StudiesSM. 2007 Study based on 16,012 responses from policyholders of 26 insurance carriers, who were surveyed from March-April 2007 about their experiences and perceptions.
2 Amica received the highest numerical score in the proprietary J.D. Power and Associates 2002-2007 Homeowners Insurance StudiesSM. 2007 Study based on 10,903 responses from policyholders of 23 insurance carriers, who were surveyed from April-June 2007 about their experiences and perceptions.
3 BusinessWeek, March 3, 2008.
4 For the latest rating, access ambest.com.