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Amica employee wins national award for service after Superstorm Sandy

03/26/2013

BOSTON, Mass. – Alex Lampasona, an auto physical damage supervisor in Amica Insurance’s Long Island Regional office, was one of four individuals honored with an Outstanding Claims Professional Award at the PLRB/LIRB Claims Conference & Insurance Services Expo on March 18 at the Hynes Convention Center.

Lampasona, an employee at Amica for the last 22 years, handled claims in the aftermath of Superstorm Sandy, going above and beyond for affected insureds throughout New York, New Jersey and Pennsylvania. For his efforts, Lampasona was recognized in front of an audience filled with insurance professionals from around the country.

But as Lampasona said shortly after receiving the award, it would not have been possible without the help of his team. John Peterson and Amar Coubati of the Northern New Jersey office, Joe Giordano and Joe Vettorino of the Danbury Regional office, Scott Caralla of the Rochester Regional office, Ronald Knowles of the Southeastern Massachusetts office and Chris Nacke of the Philadelphia Regional office all pitched in to try to restore a sense of normalcy to a devastated area.

“I really wish that everyone could be here to accept the award, because without them, we couldn’t have achieved what we achieved – plain and simple,” Lampasona said. “Without the attitudes that they have, without the dedication that they have, we wouldn’t have been able to do what we did.

“Our guys would consider nothing other than the best service possible, and that’s what they delivered,” he added. “They really stepped up, they came through, and our customers were appreciative of how attentive we were to them.”

To date, Amica has opened 13,395 claims as a result of Sandy, according to Ted Murphy, a senior vice president in the claims executive department. Thanks to the dedication and work ethic of employees like Lampasona, more than 95 percent of those claims have been closed.

“Alex worked tirelessly to ensure that we maintained and exceeded our customer service levels,” said Liam Doyle, a regional auto physical damage manager in the claims executive department. “His efforts led to exceptional claims handling and assisted our branch staff with expeditious auto settlements, which exceeded expectations.”

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.

CONTACT:Vince Burks, Corporate Communications, 50 Amica Way,

Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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