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Amica Insurance once again receives highest score in property claims satisfaction study

Amica campus entrance

03/05/2014

LINCOLN, RI - Amica Insurance has once again ranked highest in customer satisfaction in the J.D. Power 2014 Property Claims Satisfaction StudySM. This marks the third consecutive year that Amica has ranked highest in the study.

Amica’s score of 898 was 58 points higher than the industry average of 840.

“Our top priority is to provide outstanding customer satisfaction, and we are very proud to once again receive this award,” said Robert A. DiMuccio, president, chairman and CEO of Amica Insurance. “When the customer can put a claim behind them quickly, it further establishes the peace of mind that we strive for on a daily basis.”

Now in its seventh year, the property claims study measures satisfaction with the property claims experience among insurance customers who filed a claim for damages covered under their homeowners’ policy. The study examines five factors: settlement, first notice of loss, estimation process, service interaction and repair process.

According to a J.D. Power press release, “Research findings in 2014 show that homeowners insurance customers who filed a non-catastrophic claim in the past year more often received a thorough explanation of their coverage when first reporting their loss; were more promptly notified of what damages were covered; and received their settlement nearly four days faster.”

To learn more, click here for the J.D. Power press release.

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,200 employees in 40 offices across the country.

CONTACT: Vince Burks, Corporate Communications, 50 Amica Way,
Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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