Amica Insurance ranked highest in customer satisfaction again
LINCOLN, R.I. - Amica Insurance has once again received highest honors for the New England region in the J.D. Power 2014 U.S. Auto Insurance StudySM. This marks the 15th year in a row that J.D. Power has recognized Amica for customer satisfaction among auto insurers.
Amica’s index score of 868 (on a 1,000-point scale) is up 18 points from last year, and it is 73 points higher than the regional average. The study measures customer satisfaction in five key areas: interaction, price, policy offerings, billing and payment and claims.
“This acknowledgment is once again a demonstration of the hard work and dedication of all of our employees,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. “We will strive to continue providing the best customer service possible.”
According to a summary of the 2014 study, overall satisfaction with auto insurers is 810, up 16 points from 2013. It is the highest level of customer satisfaction since the study launched in 2000. To learn more about the study, click here.
*Amica received the highest numerical score among auto insurance providers in New England in the proprietary J.D. Power 2014 U.S. Auto Insurance StudySM. National study based on 44,661 total responses, including 15 providers in New England (CT, MA, ME, NH, RI, VT), measuring the opinions of consumers with their auto insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April 2014. Your experiences may vary. Visit jdpower.com.
Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,200 employees in 40 offices across the country.
Vince Burks, Corporate Communications, 50 Amica Way,
Lincoln, RI 02865-1155, 800-652-6422, ext. 24563
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