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Amica Insurance recognized as J.D. Power 2012 Customer Service Champion

03/16/2012

LINCOLN, RI – Amica Insurance has been recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, FL, as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured, Amica was noted for standing out in people, presentation, process and price among the group of 50.

To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence —both within their respective industry and across all industries measured.

“Amica is honored to be named a 2012 Customer Service Champion,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. “We’re also pleased to be among an elite group of companies recognized for providing exceptional customer service, each and every day.”

DiMuccio noted that Amica has built its reputation on providing exceptional customer service, and he said recognition such as this is a demonstration of the hard work and dedication of Amica’s more than 3,100 employees across the country.

“We believe hiring the right people and empowering them are at the foundation of service excellence,” DiMuccio said. “Amica is fortunate to have the right people to believe in and carry on our long tradition of putting customers first.”

In 2012, Amica was also recognized by J.D. Power for being “Highest in Customer Satisfaction Among National Auto Insurers, 12 Years in a Row”1 and "Highest in Customer Satisfaction Among National Homeowners Insurers, 10 Years in a Row." 2

1Amica received the highest numerical score in the proprietary J.D. Power and Associates 2011 National Auto Insurance StudySM. Study is based on 27,897 responses from policyholders of 45 insurance carriers surveyed from March to May 2011 about their experiences and perceptions. Visit jdpower.com.

2Amica received the highest numerical score in the proprietary J.D. Power and Associates 2011 Homeowners Insurance StudySM. Study is based on 9,173 responses from policyholders of 22 insurance carriers surveyed from April to July 2011 about their experiences and perceptions. Visit jdpower.com.

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.

CONTACT:Vince Burks, Corporate Communications, 50 Amica Way,

Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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