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Amica Insurance receives highest score in property claims satisfaction study


LINCOLN, RI – Amica Insurance has ranked highest in customer satisfaction in the J.D. Power and Associates 2013 Property Claims Customer Satisfaction StudySM. This marks the second consecutive year that Amica has ranked highest in this study.

Amica’s score of 907 was 13 points higher than the company’s score in 2012, and 75 points higher than the industry average of 832.

“We have proven that our corporate mission to create peace of mind and build enduring relationships is more than words on a page,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. “It occurs daily in Amica offices around the country.”

According to J.D. Power and Associates, the property claims study, now in its sixth year, measures satisfaction with the property claims experience among insurance customers who filed a claim for damages covered under their homeowners' policy. The study examines five factors: settlement, first notice of loss, estimation process, service interaction and repair process.

“Despite increases in both the frequency and average severity of property damage in the U.S. during the past two years, the fact that customer satisfaction remains high is a testament to how diligently the personal insurance industry has responded to its customers,” according to J.D. Power and Associates in the company’s press release.

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.

CONTACT:Vince Burks, Corporate Communications, 50 Amica Way,

Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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