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Amica Insurance ranked highest in customer satisfaction among home insurers


LINCOLN, RI - Amica Insurance receives the highest score among homeowner insurers in the J.D. Power 2013 U.S. Household Insurance and Bundling StudySM* released Monday (9/30). This is the 12th year in a row that Amica ranked “Highest in Customer Satisfaction Among National Homeowners Insurers.”

Amica’s score of 842 (out of 1,000) was the highest in the homeowners segment of the national study, and it was 55 points higher than the industry average of 787.

“I want to thank everyone at Amica for the role they play – internally and externally – in providing superb customer service,” said Robert A. DiMuccio, president, chairman and CEO of Amica Insurance. “As a mutual insurance company, our singular focus on customers continues to be one of our greatest strengths.”

This year’s study, which was divided into homeowners and renters segments, was based on responses from more than 21,000 customers who may have the following insurance product lines: homeowners, renters, individual life, recreational vehicle, personal liability umbrella and secondary residence. Scores were determined using five key factors: interaction, policy offerings, price, billing and payment and claims.

*Amica received the highest numerical score among homeowner insurance providers in the proprietary J.D. Power 2013 U.S. Household Insurance and Bundling StudySM. Study based on 21,167 total responses measuring 22 providers and the opinions of consumers about their homeowner insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed June-July 2013. Your experiences may vary. Visit

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.

CONTACT: Vince Burks, Corporate Communications, 50 Amica Way,
Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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