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Amica Insurance ranked highest in customer satisfaction again!

06/26/2012

LINCOLN, RI – Amica Insurance customers have great things to say about the friendly, knowledgeable and helpful service they receive. And those accolades are reflected in the latest J.D. Power and Associates U.S. Auto Insurance Study, in which Amica was ranked highest in customer satisfaction among auto insurers in the Northeast Region for 2012.

“We’re proud to again be acknowledged for the outstanding service we provide to each of our customers, each and every day,” said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. “We’ve got more than 3,100 employees working 24/7, 365 days a year, to provide exceptional service to our customers. It’s what they expect – and deserve.”

Amica received 867 out of 1,000 possible points – which was 56 points higher than the next closest competitor in the region. It’s also 24 points higher than the score Amica received last year, when Amica ranked first in the J.D. Power and Associate 2011 National Auto Study.

DiMuccio noted that Amica held that top ranking among national auto insurers for 12 straight years. This is the first year that J.D. Power and Associates ranked its auto insurance studies regionally, rather than nationally. Amica ranked highest in the Northeast, which is where the company is based.

“We’re thrilled to be ranked highest in customer satisfaction in the Northeast Region, which has been our home base since Amica was founded in 1907,” DiMuccio said.

DiMuccio also praised the company’s employees, saying: “This award reflects your efforts across the country, in every department and branch, and the dedication to customer service that each and every one of you provides day in and day out. Congratulations to all of you on this outstanding achievement. And thank you for always putting our customers first and helping our company shine.”

About Amica

Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. The company, with corporate headquarters in Lincoln, RI, is a national writer of automobile, homeowners, marine and personal umbrella liability insurance. Life coverage is available through Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than 3,100 people in 40 offices across the country.

CONTACT:Vince Burks, Corporate Communications, 50 Amica Way,

Lincoln, RI 02865-1155, 800-652-6422, ext. 24563

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