About Us


Awards and Recognition

At Amica, everyone shares a vision that starts with a simple promise – serve the customers like they’ve never been served before with integrity, humanity and fairness. It’s a responsibility that Amica has taken seriously for more than 100 years.

J.D. Power Highest in Customer Satisfaction Among National Homeowner InsurersIn addition to our auto insurance recognition, Amica was awarded “Highest in Customer Satisfaction Among National Homeowner Insurers”1 in the J.D. Power 2014 Home Insurance Study. This is the 13th year in a row that Amica has received an award for customer satisfaction with home insurers.

2014 J.D. Power Customer Champion

Amica was recognized as a J.D. Power 2014 Customer Champion. We are honored to be included on this elite list of 50 U.S. companies that focus on service excellence.

For the very first time, Amica has been awarded the highest ranking in the J.D. Power 2014 U.S. Auto Claims Satisfaction StudySM. According to J.D. Power, this study offers an analysis of customers’ perceptions of their insurer’s performance throughout the entire claims experience, from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss. For more information about the study, please click here.

J.D. Power 2014 New England Region Auto Insurance Award

Amica is proud to be ranked “Highest in Customer Satisfaction Among Auto Insurers in the New England Region”3 in the J.D. Power 2014 Auto Insurance Study. This is the 15th year in a row that Amica has received an award for customer satisfaction with auto insurers.

J.D. Power contacts thousands of insurance customers each year, asking them to rate their satisfaction with their insurance companies in five key areas: policy offerings, pricing, billing and payment, day-to-day interactions and claims.

Wards 50 Top Performer 2013

This is the seventh time Amica Life has made the life-health list (2006, 2008, 2009, 2010, 2011, 2012, 2013). The Ward Group is a trusted leader of benchmarking and best practices services for the insurance industry, and it analyzes the financial performance of thousands of U.S. insurance companies. View the latest study results here​.

A.M. Best Superior Rating

A.M. Best, a leading insurance rating agency and the nation’s authority on insurance company financial stability, has given the financial strength rating of A++ (Superior) to Amica Mutual Group (Amica). This rating applies to the lead company, Amica Mutual Insurance Company and its affiliates: Amica Lloyd’s of Texas (Sugar Land, TX) and Amica Property & Casualty Insurance Company. Additionally, A.M. Best has given a rating of A+ (Superior) to Amica Life Insurance Company. These A.M. Best ratings reflect Amica’s outstanding capitalization, solid operating performance and market positions.4

PBN Best Places to Work Amica Insurance is proud to be included for the fifth time on this list of the best places to work in Rhode Island. The annual survey program is sponsored by Providence Business News and Best Companies Group.

1 Amica Mutual received the highest numerical score among homeowner insurance providers in the proprietary J.D. Power 2002-2014 U.S. Household Insurance and Bundling StudiesSM. Study based on 23,171 total responses measuring 21 providers and measures opinions of consumers with their homeowner insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed June-July 2014. Your experiences may vary. Visit jdpower.com.

 

2 Amica received the highest numerical score in the proprietary J.D. Power 2014 U.S. Auto Claims Satisfaction StudySM. Study based on 10,891 total responses, ranking 23 insurance providers. Excludes those with claims only for glass/windshield, theft/stolen, roadside assistance or bodily injury claims. Proprietary results based on experiences and perceptions of consumers surveyed October 2013-September 2014. Your experiences may vary. Visit jdpower.com.


3 Amica Mutual received the highest numerical score among auto insurance providers in the New England region in the proprietary J.D. Power 2013-2014 U.S. Auto Insurance StudiesSM. Study based on 44,661 total responses measuring 15 providers in the New England region (CT, ME, MA, NH, RI, VT) and measures opinions of consumers with their auto insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April 2014. Your experiences may vary. Visit jdpower.com.


4 A.M. Best Company. Jan. 11, 2013. For the latest rating, access ambest.com​.