Awards and Recognition
At Amica, everyone shares a vision that starts with a simple promise – serve the customers like they’ve never been served before with integrity, humanity and fairness. It’s a responsibility that Amica has taken seriously for more than 100 years.
Amica was recognized as a J.D. Power 2014 Customer Champion. We are honored to be included on this elite list of 50 U.S. companies that focus on service excellence.
Amica is proud to have received our 12th J.D. Power award for customer satisfaction in homeowners insurance. We were ranked “Highest in Customer Satisfaction Among National Homeowner Insurers”¹ in the J.D. Power 2013 U.S. Household Insurance and Bundling Study. Our overall satisfaction score in the study is 842 (out of 1,000), 55 points higher than the industry average of 787.
J.D. Power contacts thousands of insurance customers each year, asking them to rate their satisfaction with their insurance companies in five key areas: policy offerings, pricing, day-to-day interactions, billing and payment, and claims.
This is the seventh time Amica Life has made the life-health list (2006, 2008, 2009, 2010, 2011, 2012, 2013). The Ward Group is a trusted leader of benchmarking and best practices services for the insurance industry, and it analyzes the financial performance of thousands of U.S. insurance companies. View the latest study results here.
A.M. Best, a leading insurance rating agency and the nation’s authority on insurance company financial stability, has given the financial strength rating of A++ (Superior) to Amica Mutual Group (Amica). This rating applies to the lead company, Amica Mutual Insurance Company and its affiliates: Amica Lloyd’s of Texas (Sugar Land, TX) and Amica Property & Casualty Insurance Company. Additionally, A.M. Best has given a rating of A+ (Superior) to Amica Life Insurance Company. These A.M. Best ratings reflect Amica’s outstanding capitalization, solid operating performance and market positions.2
Amica Insurance is proud to be included for the fifth time on this list of the best places to work in Rhode Island. The annual survey program is sponsored by Providence Business News and Best Companies Group.
1 Amica received the highest numerical score among homeowner insurance providers in the proprietary J.D. Power 2002-2013 U.S. Household Insurance and Bundling StudiesSM. 2013 study based on 21,167 total responses measuring 22 providers and the opinions of consumers with their homeowner insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed June-July 2013. Your experiences may vary. Visit jdpower.com.
2 A.M. Best Company. Jan. 8, 2014. For the latest rating, access ambest.com.